Hot Topic

Was in the store. I asked for help for stuff hanging up top and received help very quickly. They helped me find things and helped me with the Hot Topic app and explained how I could use my free money! Went in the store again today and was met with the lady at the register with an awesome smile and was very helpful. She had a great attitude and why I keep visiting this location.

My online order arrived at this store around Thanksgiving, shortly after I'd also fallen ill. I was homebound for about a week, and then went back to work. ADHD got me again and I forgot to go get my things. When I got the email that my stuff was going back this Wednesday, I called and asked for one more day, which they happily assisted me with. Well, work was INSANE that day, and I didn't remember until I got home that night (and I live way out of town). Gutted, I decided "I probably just wasn't supposed to have those things." I worked Friday assuming my cute dresses were already being spirited away, and now it's Saturday morning. I'm drinking coffee on my couch. My phone lights up. It's an Asheville number. Despite all my Millenial instincts, I answered this call. THEY SAVED MY THINGS AND ASKED IF I NEEDED MORE TIME. I'm going to get them today! This may seem like almost nothing to the people reading it, but I cannot express the amount of glee I feel to learn that I didn't miss out on those BF discounts. This level of customer care from a chain store in the mall is so appreciated! Also, I don't know their name but that person's voice was tea.

My kid and I regularly stop by this store if we are at the mall. The main reason is to visit Emily and check out the new merch. She is so friendly and helpful. She spends time with you and makes you feel welcomed. I couldn’t imagine the place without her! We usually don’t leave empty handed and always leave happy.

Love this store so much! It's always so tidy and welcoming. Every time I've been in in the last year or so, the wonderful employee, Emily, has been a great help and so kind. She has wonderful recommendations and is exceptionally helpful. Definitely recommend this location.

I like the staff and the environment. The managers are really nice and considerate. Shoutout to the one guy with the long hair. Always a cool guy and helps me out a lot. The girl (Emily) always has the coolest makeup & knows really how to do her job.

i used to live closer to the mall so i was constantly in hot topic and im glad to say i’ve become friends with most of the employees but truly now that i live further the only reason i still make the hour long trip is to see Emily! even if she wasn’t my friend she is still so incredibly helpful and kind!

Helpfully staff . Kindly found items we were looking for. Great attention and attitude . Don't know if all locations are the same but its very tight squeeze not easy to look around.