82nd St. Dental

This is the most unprofessional business I have ever encountered in my 10 years of being in NYC. I booked an appointment for my son. I emailed over my husbands SS information AND our insurance information. I got an email back 2 days laters after following up myself and confirmed our insurance. We get to the day of the appointment, which was scheduled for 11am. The office is to open at 10am. I called several times to reconfirm our appointment since I never got a confirmation and no one answered. I called 5 times. I also texted the number on the answering machine and never got an answer. We arrive to the office at 1050am and there is a fairly large crowd outside. They tell me the office hasnt opened. I see two people, a man and a woman, in medical scrubs waiting too. About 10 minutes later a woman in pink scrubs and arms tattoos rushes up to the front door and opens and unlocks it and about 7 people follow her inside. It was clear, the person was over an hour late opening the office. Very professional. We get upstairs in a TINY room and everyone is registering, etc. The man that was waiting outside ended up being the dentist that day, Dr. ARMIN LALEHZARI. When we were all waiting outside, he never identified himself. He doesnt have keys to his office? Did he try to be the leader and contact his staff to see why this office was over and hour late in opening? Not that I saw. When we registered the receptionist acted as if she had none of our insurance information. I showed her the emails from her counterpart confirming this process was already completed and our insurance was verified. She didnt say much and asked for the card and my husbands DL and took about 15 minutes having to call and reverify this information. Annoying. We ended up waiting 40 minutes for the dentist to see my 2 year old. At one point the dentist, DR. ARMIN LALEHZARI, came out to speak to a patient and the patient wasnt wearing a mask. He did not ask the patient to put on a mask! I had to ask him kindly to wear one. Shouldnt this be the dentists #1 priority - safety for everyone in this TINY office? He dentist himself was behind the counter with the receptionist and not wearing a mask as well. I was shocked. My husband, myself and our 2 yr old ended up going into the exam room, which was a about 200 square feet. Tiny. The room was not previously prepped as the nurse was still putting tape on items to keep them clean. The chair had not been disinfected. The dentist and nurse each had a disposable gown on, a mask, and a face shield. The dentist was great with my two year old, I will give him that. But we only were in the exam room for a total of 10 minutes. He counted my kids teeth and poked each one of them, took 5 minutes to polish them and then applied a foam fluoride. I specifically asked aboiut xrays and DR. ARMIN LALEHZARI told me that it was against their policy to take xrays on kids younger than 4. We said thanks and left, agreeing we would never return to them because of the experience but happy our kid had this teeth checked and was cavity free. FLASH FORWARD: I got a claim in the mail from the completely WRONG insurance company. They also listed my 2 year old son as the person who was the policy holder. Obviously they denied this claim. I dont understand why, after sharing all of our insurance information TWICE, that they still billed the WRONG insurance company in the WRONG name. Seriously? Also, on the claim they charged $96 for xrays (which were never taken due to their policy) AND $200 charge for PPE!!!!!! WOW! All in all it was about a $1000 claim for 10 minutes of work preformed on my kid. This place is EXTREMELY unprofessional, unsafe and incompetent in their procedures. Beware.

If I could give no stars I would. The office personnel specifically a young girl named Carla was completely rude and obnoxious. I called ahead time to see whether they take my insurance and she clearly stated that they did and in fact I gave her my number to check eligibility and benefits. She said I was covered and gave me an appointment time. I traveled all the way from Long Island the same day I made the appointment to see the doctor. Little did I know that when I came she said that they don’t accept my insurance. She blamed what she considered a language barrier for miscommunication when I can clearly speak English and Spanish. She called me a piece of trash and started threatening me as I attempted to complain to a supervisor about their employee’s negligence and incompetence.

I went in for just a cleaning. They ended up taking a bunch of x-rays that I did not ask for, like probably around 15-20. As soon as the dentist started working on my teeth he suggest to fix a small cavity, after doing so, he cleaned my teeth for maybe 10 minutes. The facilities don't look very clean compared to other dental offices I have visited.

After searching for a dental office in my neighborhood which had decent reviews, I chose this place as my provider. Let me tell you-- this was a HUGE mistake. My first visit was on 12/6, and I was ecstatic to finally have my yearly cleaning at a new dental office. As I walked in, I was greeted and everything seemed to go well. The dentist came and did my cleanings, and after he was done, he told me that he will find out if my insurance will cover a deep cleaning appointment (a separate appointment). A week later, I receive a call from 82nd ST Dental and the lady on the phone tells me "the insurance will cover half and you will need to pay $87 out of pocket." I've never had to pay out of pocket with my insurance, so I told them that I will let them know later if I want to schedule an appointment. Finding that paying $87 out of pocket seemed a bit suspicious, I called my insurance company and told them everything that 82nd St Dental had told me over the phone. The insurance lady told me that the preauthorization for the deep cleaning was actually approved, meaning that 100% of the deep cleaning service was going to be covered by insurance. Additionally, they informed me that the whole cost of the deep cleaning that the insurance was going to cover was $87. After receiving this new information, I called 82nd St dental and told them about what I had discovered; upon hearing this, they replied that they are not under the insurance plan anymore. So then why did they mention that "insurance was going to cover half" a few minutes ago? LIARS. HOW OUTRAGEOUS! So basically they wanted me to pay for the whole thing out of pocket, with the false pretense that "the insurance was only covering half." When I notified my insurance about everything, they said that the whole dental office is stating "LIES AND FALLACIES" and that they actually still are IN NETWORK with the insurance plan. I believe that the dentist wanted to claim money from the insurance claim, along with the out-of-pocket charge he tells patients to pay (by lying to them and telling them that their insurance will not cover their treatment). All this dentist cares about is money in his pocket. Additionally, when I asked them about next steps, they told me that I should look for a new dental provider and that they would email me my full teeth x-ray images (so that I could give them to my new dental provider). However, they sent me the WRONG PATIENT'S x-rays; it even stated a different patient's name and address, which is clearly a violation of patient privacy. I called 82nd Street Dental AGAIN and notified them of their error, to which they replied, "no, it is yours." How are they my x-rays when it CLEARLY states a different patient's information? Thinking that I would not confirm everything with my insurance company, they obviously did not think twice about trying to scam me. The 82nd Street Dental office, especially the front desk people, is the most unprofessional dental office I have ever encountered in my whole life.

I been waiting to write a review for Dr Hooman Neman for about 2 years but couldn't remember his name until now that i return to his office. For years I had issues with my front two teeth, had a noticeable crack on both. That all change once i came into this office and met Dr Hooman Neman and he gave me back the smile i wanted, I really can't thank him enough for a life changing result , I can now smile with confidence without trying to hide my teeth. I would highly recommend him to all my family and friends and i sure will be coming back to see him, thank you again Dr Hooman Neman, God bless you.

My first visit to this dental office and I have say it was a great visit. The staff was very kind, welcoming and helpful. The doctor was very good abd the office was very clean. I can say I will be going back. Very happy with the visit 🙂

They make u sit on the chair and start the process and in the middle of process they say u have to pay that much amount for us to finish the process and I ask why u dont u tell me that before they said they now seeing it dentist said it will b $ 20 to $ 25 for each tooth filling I needed 3 I said okay now I m in the middle obviously go head and do it , once done in 10 mins they Ask me to pay at the counter before I leave and the girl at the front desk said $ 105 I was like how she said it’s $ 35 for each filling . very unprofessional never going back again …