Chapter Aesthetic Studio

I cannot say enough about how wonderful my experience has been here. Each hydraglow treatment I’ve experienced has helped me add moisture to my skin. My last esthetician recommended a light moisturizer and it was exactly what my skin needed. The membership is perfect for girl math rationale. HOWEVER, I am really disappointed that they market that they offer "hydrafacials" when they don’t actually offer "hydra facials"— it’s an off brand system & they should be up front about that

I cannot say enough about this very welcoming Aesthetic Salon!! Walking through the door, I feel immediately welcomed into a professional, warm and inviting place and that is key (to me) for a well run business!! Kandace is "Amazing", incredible and so down to earth!! She explains things thoroughly to me so I can understand what will happen before, during and after my procedure(s)!! The staff is great!! I love it here and look forward to coming back!🥰☺️

Services are fine, place is clean and cute. I have never been taken back to an appointment on time. 15 min or more late, which I find funny in another reviewer commenting she was a few minutes late and marked as a no show.

Welcome to my second review ever. I need to share that if you're considering Chapter, spend your money elsewhere. I just ran a price comparison of other providers in a 20 min radius and this is no longer worth it. Give your money to a local business doing the same thing. What Jamie Anderson below said – they changed their pricing policy and upped the monthly cost without any notification to members. This was a bummer to learn & I was considering doing a price comparison to see if I wanted to switch, but to be honest I was "fine enough" with my experience & like the people, and had been coming here for a couple yrs now so I wasn't super motivated to switch. The tipping point is that this place is just too corporate and gurl it shows. I've cancelled my membership :/ Today I arrived 8 mins late (yes, it's my responsibility for being late) and was told that I was marked & charged as a no call/no show, and that my provider was "doing something else now" – I could either wait for her or reschedule. Totally understandable that my provider has moved on with her life and that I need to reschedule, but the charge was annoying to me. I asked if the policy was still 15 mins as it has been for 2 yrs, because this was a new charge for me. Flustered, the front desk girl struggled and finally answered "yes". Looking back now, I'm wondering why I was charged for a no call/no show when I was less than 10 mins late, and the policy only counts it at 15? Did the front desk girl get bored or something? I've never been a no call no show in my years of coming here. I didn't bring that up, but instead rescheduled after I waited 10 mins. My provider was apparently with someone else, which also makes me confused – How was she able to be booked on an entirely new session within that 8 minute window of me being late? My suspicion is that they are overbooking these providers and they are just seeing people as they come. I know that I've been sandwiched in sessions before without enough time for my provider. That leads me to my next point – These providers are bussyyyy and given only 15 mins for each session! Once I was given a Botox injection when I was supposed to receive Xeomin. It was followed by an "oops, I did that!" ... Which was fine and dandy because I don't have allergies and it's just whatever. BUT WHAT IF I WAS ALLERGIC? How does one just accidentally inject the wrong thing into someone's face?! I want to partially blame it on being overbooked and trying to get things done, and simple human error. Fortunately not a big deal for me and I didn't care at the time. All that being said – the gals I've worked with the most (Kandace and Olivia) have been very kind and easy to work with and I wish them all the best.

I got chin filler done by Emily and she was super nice and explained everything well to me, even when I was stressed she helped me calm down which was sweet. Also, Abby at the front desk was super nice too and very welcoming.

Kandace is so knowledgeable she knew just what I needed. Excellent service, very comfortable atmosphere and everyone is so kind. I've had Botox and The Chapter Trilogy which includes the CoolPeel laser resurfacing - Highly recommend!

Juliette was such an amazing host she started my visit with a warm welcome and was very knowledgeable . Then on to my procedure Candice was very confident and was very excited to help me with a treatment plan . Hopefully she can make me look like her 🙂 I did sign up for the membership and look forward to other treatments options.