Ulta Beauty

Ann is amazing! She really listens to what I want and always makes my hair look so good. She’s professional, friendly, and makes the whole experience relaxing. Highly recommend her to anyone looking for a great stylist!

Racial Profiling. I went into this very Ulta with my cousin and my sister a week ago. We walked into the store peacefully and eager to smell fragrances as our goal was to find me a new signature scent to purchase. Upon embarking our search we look up and realize we are being watched and followed closely by a secret shopper/security I honestly don’t know his title. All I know is you need to get that bald guy some acting classes cause I know good and well he wasn’t casually shopping for Gucci fragrances with an ear piece on directly next to us. Cool. Soon we are asked if we need help with anything by a very nice looking lady. Cool. She’s doing her job. We kindly reply no we are just looking. Cool. About 5 minutes later another employee asks. Cool. Again, no we don’t need any help. I look around and that bald guy is still following us. Why do 3 young black shoppers have to feel like we are on surveillance just because we are looking in a store? We ended up leaving without buying anything because I refuse to spend money at a place that tries to make me feel like a criminal. I go to this location every time I come home from college and I’ve never had this issue before, but I normally shop here with my white friends. Uncool. One might even call it racist. Edit: I have no issue with security or even the general employees, but I think a conversation needs to be had about racial sensitivity and changing loss prevention protocols.

Jameelah was truly amazing - so kind, artistic, helpful, and personable without being sales-y or over the top. She eased my 13 year old daughter’s anxiety about getting her foundation match, and did a great job color matching and listening to what we expressed we wanted in a foundation. After a hard day, my daughter got in the car with a big smile on her beautiful face and told me she felt so spoiled. So grateful for the role Jameelah played in making her feel grown up, pampered, pretty, and confident. It will be a core memory for her 🥰

I came in to get a haircut and Jordan did such an incredible job! She was so kind and helpful and answered every question I had. She really knows her stuff! She keeps her work station so nice and clean. She offered me a water before I even had a chance to sit down. Her kindness really showed in her work. I WILL be coming back again!

I got a new hairstyle and color from Jenna. I was a little shocked at first. I came in with natural white, that my husband hated, came out with a nice mix of my white, dark Grey, brown and rose gold. A lot darker than my white. But after a few days I am digging it! And so is my husband. Thank you Jenna.

You could not pay me enough to ever have my hair cut at this location again! I went in hoping to get a a very simple a-line bob cut. I brought pictures of what I was hoping for but asked if the stylist thought it was a style that would work with my hair. (Which was just below the shoulder, straight hair) In retrospect, my first red flag should have been how briefly she actually looked at the pictures but it was a simple cut so I figured she really didn’t need to study it. I have had my hair cut like this before so when she started sectioning and cutting my hair, I got a little worried. She acted like she had never cut hair before! No comparing the two sides, she cut my entire head by combing the hair straight down. Never pulling it up, cutting at different angles or any other typical things you see stylist do. When the front came out very uneven all she said was…"well that’s weird?" 😳 I asked her to bring together the two front pieces to check it rather than eyeballing it. After that, she turned the chair around so I wasn’t facing the mirror. That when I knew I was in trouble! When she was done she asked me if I wanted curls put in it before I even saw the finished product! I’m pretty confident she was trying to hide her mistake. When I finally was turned back around she had butchered my hair. There was no blending so I had 1-2in shelves cut into the hair, the bottom edge isn’t cut in a straight line along the cut. I specifically said I did not want a heavily stack bob, or any layers/face framing in the front. It’s practically a pixie in the back so even if I wanted to get it fixed I can’t because she chopped some of the sections up to the mid back of my head. (On only one side.) Neither side matches in layering or length. She didn’t check for long pieces tucked in. As soon I pointed out the horrendously blended cuts, she was going to keep cutting! I stopped her and told her no more but the damage is done. I’ve had better cuts by students than what she did. I knew I was about to cry and I couldn’t get out there fast enough so I paid as fast as I could and left. (I’m not the type to not pay but I will never step foot in that salon again!) I understand that one bad apple doesn’t represent the whole, however the other stylist who check me out was quite snarky when I refused to tip 20%. The whole experience was truly a nightmare. I may not be an unruly demanding client but there is no way she couldn’t tell I was struggling to hold back tears so it was unnecessary to act disgusted about a tip. DO NOT GO to this location!

I absolutely love my haircut! Annie listened to exactly what I wanted and made the whole experience relaxing and fun. My hair feels healthier, looks amazing, and styles easily. I’ll definitely be coming back!