SEPHORA

UPDATE: I have finally been refunded after almost two weeks after going back and forth with online customer care. The store employees were WRONG THE WHOLE TIME! SHAME ON YOU. Not only that but I was told I would receive an apology from the manager of the store and when she reached out Jennifer could not even apologize. She hasn't even responded to me and it's been 5 days. Jennifer, It seems you have gotten a handful of negative reviews about your managerial skills. Perhaps you need to reflect on that and change your behavior before you affect the business of your store. Managers should be able to separate their ego from their work and should be able to offer solutions, not escalate problems. Do better. --------------------------------- Really horrible customer service in store. Went and bought two products and they charged my card but because a receipt did not print they refused to let me leave the store with the products. They said the charge did not go through and asked for proof which I was able to provide, both the apple and bank notification of the charge. They offered no solution in store and now after talking to customer relations I know that they had options to do so. Not only that but multiple store employees surrounded me as I was trying to explain the situation to the manager and it was very emotionally stressful. I have been a customer of Sephora for 10 years but I will no longer be shopping from them because of my experience at this store.

I rarely write reviews, but sometimes..... these big box stores need to learn to train their staff to acknowledge customers when they are in lines, to buy something especially! I was greeted upon entering, but didn't geel like they world have wanted to help. There was quite a line to check out , and there was a problem customer which happens , and I asked the lady if there was anybody else on the register , maybe she didn't know that there was a line, she looked up and acted annoyed and said.No , i'm the only one on the register. Meanwhile, I had seen at least 4 if not, 5 employees, talking and on their phones, in this very small store. so I doubted this was the fact. After another 5 minutes and more oeople in line, an employee came up and actually was another person on the register. I let her know about my employee interaction and she didn't say anything to me. No apology, nothing. Sephora, do better!!!! Training comes from the top.

I used to love coming here, but lately I feel ignored and rushed. Can't find anyone to slow down enough to help me. Went for my birthday gift today.... wasn't worth the trip really. I had wanted some new items but nobody....nobody helped me. Grabbed an eye cream I've been wanting to try and left. Disappointed.

Honestly, this visit was a nightmare. The parking situation alone was atrocious—it took me a solid 10 minutes just to find a spot, and this was on a Friday morning, not even a busy time. Once inside, it somehow got worse. There was nobody at the registers to check anyone out. A woman who was in the middle of checking someone else out (and not stationed at a register) told us to go to the front to check out. We did—and there was no one there either. We ended up going back and forth around the store trying to track down anyone who could ring us up. This was the only store that had the item I needed, but based on this experience, I will not be coming back here again. The lack of organization and staffing made the entire visit incredibly frustrating and a complete waste of time.

When I walked in the door, I was immediately greeted and asked if I needed any help. I was directed to the product that I was specifically looking for, which was nice. Then I decided to look for a new product, but I didn't know which one I wanted. I asked an employee for help and she helped me to find exactly what I was looking for! I was very pleased!

In the midst of dealing with last minute shoppers the staff was very helpful. I found what I needed and was able to get in and out quickly

No star! If professionalism and customer-centered service are important to you, this store is not your best choice. Lula claims to be a manager but has an exceptionally abrasive and unprofessional attitude. J. Renaud - store director - has been contacted to discuss Lula and a double charge for an item purchased. Over 1 week and no replies to numerous messages left for her - customers truly don't matter at this location. Another establishment where people are being paid for doing nothing!