Ulta Beauty

I’ve been shopping at this Ulta location for years and always enjoyed coming in. Unfortunately, my experience has changed since the new manager, Ashley, arrived. On my most recent visit, my teenage daughter and I were trying out testers that were clearly marked as samples — something we’ve always been encouraged to do. Ashley came over, snapped at us, and made us feel like we were doing something wrong. I later saw her speak rudely to other customers who were only asking simple product questions. There was no patience, no kindness, and definitely no customer service. A manager should make customers feel welcome, not embarrassed or uncomfortable for being in the store. Ulta is supposed to be a fun place to browse, test new products, and enjoy the experience. Since this manager took over, I no longer feel comfortable returning. It’s disappointing because I used to love this store.

I came here one time and had a wonderful experience! Staff is nice and the store is very clean! Always fully stocked with products!! I will say though that the area where the check out line is very bad they need to fix that. It’s in a very tight area and makes it crowded when in the line to check out! Sometime people bump into you or walk in between you just to get through! Need to get that fix @ Ulta beauty! But other that that it’s a nice store!

I had a FANTASTIC experience with Nilu, who is definitely the queen of color-matching. She is charismatic and highly knowledgeable, I definitely recommend going to her for any of your color-match/makeup needs! She is a rare gem, this Ulta is lucky to have her!

I had a lovely experience at this ulta the other afternoon. The cashier Graceann was a wonderful help when it came to helping me select my correct shade and mascara. She gave me personal recommendations that she also enjoys that helped me beat my face to the gods and keeps my lashes on fleek.

Overbooked stylist apparently. After she was 5 mins late, she told me it would be 10 more minutes. I left at the 15 mins late mark. She called when she was done with the client ahead of me, approximately 25 minutes late and right at salon close. I was already in traffic home. Great stylist but poor customer service.

1,000% recommend that if you want to speak and work with someone who genuinely cares AND is knowledgeable about the entire product lineup…. Get your calendar ready to work with Lauren at the Crossroads/Walnut location. Given very limited information & working with an ignorant human, Lauren asked the right questions. She’s a rockstar!!! …ps. and congrats to leadership to find & keep this stellar of a representative of the brand.

Plenty of employees standing around gossiping giving me the side eye. We all know it's your job to offer help, do your job. One cashier, long line. Three employees came up, saw the line, and left. Remember when makeup store employees at least pretended like they wanted to help you?