The Center

I express my deep gratitude to the specialist Dan Vellone. He is a very responsible, understanding, sympathetic and kind person. My husband and I are doctors, we moved to the USA one year ago and contacted with the company for help. Dan helped us with the translation of our documents. He also helped us to create a resume and throughout the work gave us very important and practical advice on finding a job and on the next steps. Thanks a million!

Love this place and the services it provides to our community. People that work there are great and I am forever grateful to them and those like them. Without a place like this an immigrant family can have a very hard time getting used to the new place and a new lifestyle, God knows it's a huge cultural shock to leave your homeland and come to a different country and get used to it so you can call it your new home, this place helps with that and much more. If I could give more than 5 stars I would. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

I want to share my recent experience with The Center , a refuge center in Utica, NY, specifically regarding their immigration services. My wife and I sought assistance with our Green Card Application from TATJANA KULALIC, who is responsible for handling such cases. Initially, during our first appointment, TATJANA presented The Center as an ideal choice for immigration help, providing us with seemingly helpful information. However, as we progressed through subsequent appointments, it became evident that her competence was questionable. Numerous mistakes were made, such as errors in my passport and social security numbers. Despite pointing out these errors, TATJANA assured us that everything would be corrected before submission. As the appointments continued, it became clear that TATJANA was overwhelmed with her workload. She consistently pushed appointments 2-3 weeks later, showing signs of disinterest in our case. We had made ourselves available whenever she had the earliest time, but her attitude remained indifferent. As the process continued, TATJANA's efficiency seemed to decline, and she consistently claimed to be busy, scheduling appointments weeks later. Despite our flexibility, she appeared uncommitted to our case.She consistently delayed appointments and seemed preoccupied, making it challenging to address our immigration needs promptly. It took over a month to work through the paperwork, even with all necessary information readily available. The turning point came when we were ready to submit our application and made the necessary payment. Surprisingly, TATJANA suddenly became more efficient. TATJANA hurriedly prepared the paperwork only to resist our request to review it before finalizing. When we insisted on verifying the documents, she displayed frustration and reluctance. Choosing to check the paperwork at home, fortunately, our diligence revealed multiple errors, including the incorrect entry of my Alien Number throughout the I-485 Application. When we contacted TATJANA to address these issues, she claimed to be too busy and didn't have time until the next month to rectify her own mistakes. In my head, I couldn't help but think, "Since you are so busy, why accept new cases? Taking on fewer cases and dedicating more time to each might result in more accurate and reliable service." Following this discovery, attempts to contact SHELLY CALLAHAN, the Executive Director, but received no response.. Attempting to address these concerns with Shelly Callahan, proved challenging. Emails and calls went unanswered, and a visit to the center was fruitless as Shelly was not present. Frustrated by the lack of response and the continued issues, we paused payment on the check. Feeling frustrated and realizing the lack of professionalism, we decided to pause the payment on the check and corrected the mistakes ourselves using online resources. A month later, TATJANA called to inquire about the returned payment, emphasizing that she worked on the papers, regardless of the mistakes. I want to emphasize that payment should be contingent on satisfactory service, much like in any other profession. If one studies for a class but fails the exam, the teacher does not give an A. Similarly, if a plumber cannot completely fix a pipe, the owner does not pay in full. This experience has left us disappointed with The Center's lack of professionalism, and I've come across similar complaints about TATJANA KULALIC from other individuals. In summary, my experience with "The Center" was disappointing. TATJANA KULALIC's handling of our immigration case was riddled with errors and an apparent lack of commitment. The center's unresponsiveness to our complaints and attempts to rectify the situation demonstrated a disregard for client satisfaction. If seeking immigration assistance, I recommend thorough research and considering alternative places.

Tatyana is very rude. She is rude to me even when I spoke English. She started screaming in the middle of the conversation. I was only asking her about the process because I don’t know. I know some staff are rude to non English speaker because they can’t complained and afraid to do so as well. If she is rude to me when I speak English, I can’t imagine how she treat non English speaker. My heart hurt when I think about her treatment toward my people.

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Hi everyone, I went to the center on February 3, 2021, I needed healp with personal issue, and the must proffetional, knowledgeable, tolerant, and compassined person, took care of me, Ms. Azira Tabucic, she made an impact on me, hope is not loss, she showed me that, there's still good people out there, I told her That in the 3 1/2 years of living in Utica NY, she was the 3rd person to be nice to me. May Jehovah God bless you Ms. Tabucic, keep up the excellent work, you are one of the kind, you know, those we used to called "GOOD HUMAN BEINGS" never change. PS. I keep looking how to do this review, just today I learned how.

Tatyana is extremely rude and unhelpful. I don't know why she works there to help people in need of services when she doesn't want to help. Her supervisor needs to know from people she served.