SalonCentric

Super rude and unhelpful manager. Scoffed that I didn't have an account yet even though I told her it was my first time early on and after taking my time to choose the right product. Then hung up on me when I called back to ask questions based on what my friend who referred me said. Not great.

Twice now there has been problems. My zip code on my card is different from the zip code to the address of the salon I work at and sometimes I get them confused. Instead of stopping and calling me that there was an issue with the transaction they kept trying to pull it out multiple times. When I call they act like everyone’s bank is the same and does the same thing but I go through a private bank called Audubon federal credit union and when there are that many pending charges of over $200 it automatically puts me in a negative balance so once the actual order comes out there’s still a remaining negative balance. I called and tried to get this fixed and the assistant manager I spoke to the first time was very professional and polite and was actually trying to help but every time I asked for the number to corporate they just wouldn’t give it to me. I eventually asked why they won’t give it to me and they said they’re trying to help. Today I called and carrie is who I spoke to. Very rude to the point where she even chuckled a little bit and said I would’ve been in the negative regardless. All I was trying to get done was the negative balance of $36.61 reimbursed for an issue that I did not cause. It was caused by the staff trying to take out the payment multiple times without my knowledge or my permission and then the unprofessionalism of carrie was most definitely the cherry on top. If there’s a way for you to not have to deal with these people then go that route. Unfortunately my app doesn’t work for them lol how convenient. That’s probably my fault too.

I used to like shopping here, however, now I really don't. Carrie stopped ringing up my items and whispered to someone right in front of me and came back all fake like "so tell me more about your life and I'll act like I like you..." It made me feel so uncomfortable. The whispering has happened 3 different visits back to back. What is the point of making people anxious and uncomfortable?

Carrie was the best part of that store!! I loved seeing her. Now I don't even want to go.

This store doesn’t keep nail supplies in stock and when I try to order online something is either wrong with the system or it says products are in stock when they are not then they cancel my order. I guess I’ll have to go somewhere else that actually has what I need in stock.

Betty was extremely rude. Asked for help to find product and she was not willing. Very short and seemed like she did NOT want to be there. Where are the polishes??? There were empty spaces all over the store.

Great Selection!!