MacKenzie River Pizza, Grill & Pub

I ordered the Cajun chicken Alfredo to go, without chicken, and received an email saying my food was ready at 7:15pm. I arrived there at 7:20 pm and had to wait 40 minutes until it came out. They were not busy. I found out towards the end of my wait someone else took my order. They brought out my order shortly after, although missing the extra breadstick I ordered (bartender gave me three so i appreciate that). When I got home I realized they didn’t even put sauce in it. I called the next day for a refund. They did offer to send me a gift card but I declined because I won’t be eating there anymore, just wanted the refund. I’m over this place. Thank you for the refund, but I feel bad for the staff who tried to make it right. How far this place has fallen.

Stopped in for lunch on a Friday. I ordered the Bleu onion burger. It was tasty and came with fries which were delicious. My wife ordered fish and chips. The fish came out visibly burnt. When the waiter stopped to ask how the food was, I said the fish is burnt. He said I'll get a new one ordered and walked away. The 2nd one was good and was brought out with more fries. They may have been understaffed but based on other reviews, overcooked food seems common. They did comp half the price of the fish.

We had a great experience at MacKenzie River Pizza. The place was packed, yet the bartender took the time to acknowledge us, explain that service might be a little slow, and consistently keep our drinks full. That kind of communication and effort makes all the difference. We ended up staying about two hours, waited for the rush to ease, ordered food, and everything was excellent. The pizza was great, the atmosphere was relaxed despite the full house, and the service never felt rushed or dismissive. We happily ran up a $130 tab plus tip and left feeling like our business was genuinely appreciated. Busy night, great attitude, solid food, and excellent service. We’ll absolutely be back.

Stopped for lunch on a Sunday. Service was good atmosphere was good not too loud or crazy busy. We started with the hummus appetizer which was really good the pita bread was toasted.i got the southwest salad and my daughter got a thin cheese pizza.

First time here, and we loved it. Food was delicious and the service was top notch. I loved the atmosphere. Was very unique. Highly recommend.

We went here for dinner based upon the reviews. Perhaps we went on an off night. The service was poor, our server was waiting many tables, bartending and assisting take out orders. There appeared to be plenty of staff but we couldn’t figure out who did what. The attire of most of the staff looked like they were trying to dress down. One had on what looked like pajamas and a sweatshirt that was many sizes too large, another had on sloppy looking gym shorts and a hoody many sizes too large. All in all, most staff were dressed much worse than the customers. The girls at the host stand were too chatty with each other and on their phones and not focused on customers. We ordered the black and blue steak bites, fried spring rolls, the wedge salad and a hamburger. The food was good, the burger was too done but tasted fine and the wedge needed to be on a plate or in a bowl (too large). We’d definitely give it another try if we lived close.

Went on a Saturday evening. Waited about 20 minutes to be seated. Ordered a smoked old fashioned and it was definitely watered down. No silverware, napkins, or water. Ordered the bison taco special and a flatbread pizza. Both were mediocre and they messed up the flatbread order and forgot a custom topping. Chips with tacos came with no salsa or sauce. Sauce for tacos was a jalapeño aioli and it was like thousand island dressing with no heat. 20 more minutes for check. We liked the atmosphere, and wanted to like the food and drinks, but it was all just kinda meh. They did comp our pizza for the mistake so that was good. I just think there are better places to eat than here.