The Ritz-Carlton Spa, Georgetown

Massage therapist Mary Anne: 5 ⭐ Spa facility: 3⭐ Mary Anne was fantastic! She found all the knots in my shoulders and got them out. My massage was very soothing and relaxing, which is just what I wanted. When I passed the first security door, I was assaulted by a very strong scent. It was the smell of hay(?) or maybe horse feed-- a distinct smell that evoked memories of petting zoos and my aunt's farm. (The main lobby of the hotel smells like lingering cigarette smoke, so I'm not sure if no staff member ever recovered their sense of smell back from COVID or are all lifetime smokers, but if you're sensitive to smells, this place may not be the one for you). I had an overnight and laptop bags with me, and the receptionist was strangely determined that all my stuff would fit in a single locker and insisted I try just to prove it. But it was an odd and frustrating moment to experience in this upscale of a place, especially before a massage.

The relaxation specialists at the spa are phenomenal. They are so knowledgeable about all of the services offered. Diego was super professional and attentive when providing massage services. I will definitely be back!!

Terrible experience- don’t waste your time or money. The facility is extremely small- a maximum capacity of 3 people- there is no privacy as you try and undress nor any place to get ready after your treatment. Not much they can do about that but this is the Ritz and there shouldn’t have been dirty towels and used robes overflowing in the bins. The massage was subpar. The therapist did not work on the areas I requested and when I reminded her, did a quick 5 min focus at the end. They also ran out of bottled water. When we checked out, the gal never asked how our experience was. All she wanted to know was what form of payment to use. Turns out the receptionist was actually the spa manager. We did share our poor experience but she just stared at us and said nothing. She did of course add a 20% gratuity to the bill. I followed up later with the hotel manager but he didn’t seem concerned either. This was a girls day out to celebrate a friend’s birthday and it was so disappointing. Definitely the first and last time I will go to the Ritz spa. Wait until the Four Seasons and the Salamander have completed their renovations for a far better experience with excellent customer service. Save your money on the spa and go upstairs to the lounge with the fireplace where the wait staff was outstanding and the food divine.

This place never disappoints! It's the better option over the Tysons Corner location. The service and professionalism is exceptional. In comparison to other spas, this location has less turnover and keep a clean environment, as expected to maintain its prestige...

I was greeted immediately and given a tour of the facilities which are beautiful but fairly small in comparison to other spas I've been to. Two showers, dry sauna, and a steam room. I wished there was a pool or Jacuzzi, so I could soak, but I came early, so I could try out everything! It was a Tuesday afternoon, and it was very quiet. I believe I was the only guest! I had a lovely couple hours relaxing while waiting for my treatment, which was a Nourished Body Glow. A full body dry brush then scrub and oil application followed by a back massage. It was heavenly! Everyone was so accommodating and professional. I had a wonderful experience overall!

Had one of the best facials performed by Jennifer K. Very knowledgeable and took such good care of me during our session. She never tried to hard sell or upgrade me on products. Totally trusted her recommendations and expertise. I felt like a million dollar client.

I can't say enough about the comfortable, beautiful spa facility at the Ritz-Carlton, Georgetown and how glad I am it's reopened. Why? Katie Ghazzar! She has been my esthetician for the past 15 years...super friendly and incredibly gifted at making my skin healthy and glowing! You'll never want to leave the table after all the treatments and massage! If you're looking for the best facial in town, do not look any further! Can't wait to return!