Hand & Stone Massage and Facial Spa

Love this place! The staff is completely professional and offer a fantastic service. I like a 20 min massage on the chair particularly. The chairs are a little creaky but they get all the knots out of your back and release so must tension that my legs tingled. Probably been about 6 hours and I'm still on the high of the massage. Great investment into yourself.

🧘🏽‍♀️ 😌🌊❗️ That’s about sums it up. If you don’t have a wellness routine, seriously consider starting with adding a massage and sauna session to your practice. Massage Green always does excellent and I leave feeling totally rejuvenated. They have a variety of services they offer, from massages, to facials and saunas. I love the fact that I can add my choice of essential oils during my massage followed by an amazing hot towel. I really enjoy working with Christie, but throughout the years I’ve also worked with other massage therapist who also do a good job. I prefer to enjoy a 90 min massage, followed by an 60 min sauna session. 😌 They have many different packages available, to fit your custom needs and preferences! Check them out❗️ Happy Destressing❗️🧘🏽‍♀️😌

I had an appointment scheduled with a specific therapist. I received a voicemail from Hand & Stone informing me that my therapist would be unavailable due to a family matter. The voicemail offered the option of switching to another therapist or rescheduling with my therapist the next week, but it did not state that I would automatically be reassigned to another therapist. The day of my appointment, I received an appointment reminder email and called to confirm that my appointment was cancelled and reschedule with my therapist. I was informed that I had been booked with a different therapist for that day and that if I did not show, I would be charged a no-show fee. Despite the lack of clear communication regarding this change, I was charged $37.68. I am very disappointed in this experience and cancelled my membership. I also ask that management review the communication process to ensure that clients are explicitly informed when appointments are changed, to avoid similar misunderstandings in the future. Despite my email and request for follow up, I did not receive a call from management.

I have been seeing Julia for massages for about 6-7 months now. She is excellent. Extremely skilled, polite, and professional. I cannot think of a single bad thing to say about her or the front desk staff I interact with. I would highly recommend Julia to anyone looking for a massage.

I should have read how recent some of the bad reviews were….Painful experience with the deep tissue massage here. Despite asking multiple times if they had a therapist who knew how to do it, the person I got clearly didn't. When I complained, the masseuse was unprofessional and couldn't refute my points about what a real deep tissue massage entails. I get these done once a month and shame on me for trying a new place out. Add to that the fact that she coughed nonstop, which was super gross. Refunded, but now I'm in more pain than when I arrived. Hard pass!!!

I did not even want to give this place a rating but in order to be able to write this, I had to give at least one star! That is too much for the place. I had $250 in my account from gift cards from my family to use when I could. I went to get a facial and massage and they told me I had a zero balance because of new ownership. I was never even contacted. I contacted the toledo store and the manager there told me she could do nothing and I needed to contact the corporate office. When contacting corporate NUMBEROUS times, they never returned a phone call. Obviously there is some underhanded business going on and they just don't care about their customers. Will never step foot in there again!

Shay is a wonderful massage therapist! Highly recommend her. The office and rooms were clean and the receptionists were friendly.