Massage Envy

I booked a deep tissue massage for my spouse, but unfortunately, the experience did not meet expectations. The pressure and technique did not reflect what is typically associated with a true deep tissue massage. It left us questioning whether the staff is properly trained in delivering the varying pressure levels advertised in their service options. We will not be returning. I would rather pay more elsewhere to ensure the service quality matches what is promised

Im surprised I still have a membership with this Stockton location strictly due to the help I’ve been receiving with pain management from the massage therapist. However the "manager" I believe her name is a color ? Is the most condescending unprofessional and rude person. I’ve over heard her talking about customers while checking in. Several times I’ve been put on a callback list because she’s never working on business days or hours. She can’t explain policies properly. I’ve asked on multiple occasions how am I receiving a free service if I’m paying each month. She does this passive aggressive nice tone while scamming you to add more services and refusing to cancel the membership. The place is very rundown. Dirty carpets and very stuffy. Member day is advertised but they only give you mini water bottle and old granola. I used to love massage envy when kwame was the manager. This place needs to be renovated and a new manager it’s sad to see what the location has become

Poor, it’s a hit or miss with the professional. I booked a deep tissue. I don’t think she intentionally rubbed a single knot. I use the word rub because there is a difference between massage work and rubbing. Anyhow, rubbed my feet twice, neck once? Also it just ended out of no where. Just terrible but why did I except a $120 deep tissue commissioned professional to do? Take her work seriously?

Poor Customer Service! scheduled two appointments to be seen via text message and both were canceled without my knowledge, spoke with the management and no accountability! requested a refund for my 6 prepaid visits. Please be aware that there’s no corporate address email or phone number for the franchise, It is privately owned, so the contact number that they give you is inactive, answers with a busy signal continuously.

Came in the first time and was greeted with smiles and complementary water. Very calm and relaxing atmosphere. I had Anthony massage me. He was very understanding what areas I wanted to work on. During the session asking me if I was okay and if the pressure he was applying was to my liking. Had a great time, feel so refreshed. Definitely would recommend to my friends and immediate family. 🖤

I've been going to this place for almost 2 years. On my last service, it was the worst experience ever. It was extremely unsafe and she provided the worst customer service. After I received my service, she forgot to lower the massage bed as she was in a hurry. Due to that, I fell off the bed as the bed was extremely high and the room was dark. I hurt my back. My came outside and complain about it to the kristian who provided me the service. She mentioned that she was the only one working and could not take care of me as she was waiting for another client. I was in extreme pain but she refused to provide me with service. I even emailed the cooperate and received no reply. She also mentioned that her manager will contact me I received no reply from her either.  I’m still in extreme pain. They provided the worst customer service and were unprofessional. They do not care about their clients and just want to make money.

If I could give this place zero star I would. I used massage envy about 2 years ago and after a bad experience I said I would never return, however I went against my better judgment and booked a massage for my husband and I as a birthday gift. Worse idea ever was choosing this place. The rooms are DEPLORABLE, it smells so stink that it burns your nose. The carpets are so dirty, it's like no one ever cleans it. Its filthy. My room smelled terrible and so did my husband's room. The ac was out and so they had a standing fan in the rooms which was so awful and made the room smell even worse. They should have told us that all the rooms didnt have AC. The front desk said it was the couples massage room was under maintenance and the AC wasn't working in that room. When we got there its the entire place has no AC. There was no way to back out of the appointment because they would charge you 50% to cancel the appointment. His massage therapist was great but mine, Alisha was rude. No proper communication and had a nasty attitude. I am reminding myself again to NEVER VISIT HERE AGAIN! Shame on who ever owns this place.