Bluemercury

Shawn and Sam took such great care of me! They gave great consultations based on my concerns and recommended products to get the age-appropriate look I wanted. I walked away with eight top quality products with great value. I really appreciated the brand education and matching me with a brand based on what I value, not just a product to meet a quota. I’ll be back soon, pretties!

We had a group of 4 ladies for a birthday makeup application, and we had a great time! The makeup artists did a beautiful job and made it a fun and special experience!

Last week I received a call from Blue Mercury inviting me to their Holiday Shopping Party. I loved the personal and intentional effort on the part of their customer service to reach out to long time customers to inform them of an upcoming sale. However, that feeling quickly disappeared when I went into my local Blue Mercury today at the Woodlands Market Street. There were 3 employees on duty and I was the only shopper. I was essentially ignored my entire time in the store. I was not greeted, asked if I needed assistance, nor even acknowledged when I decided not to make my purchase because of their rudeness. At one point I was looking at the Chantecaille display and an employee was less than a foot away from me on her phone and never acknowledged me. It was like I didn’t even exist in the store. With that said, I was still going to go through with my purchase, but my husband was insistent that he would not give a sale to people who won’t even acknowledge me. Since we were the only people in the store, this entire conversation was audible enough to be heard by the employees and we were still ignored. People have many places they can spend their money, and I think it’s a shame that this store would rather lose a sale than extend the proper customer service by being courteous and friendly.

I recently was at The Woodlands store and was helped by a woman named Mary. She was so sweet and helpful. I came in with a problem with my current makeup routine and Mary was so helpful in finding me the products that would work best with my skin type and mitigate my problem. Another woman named Sam was also there who offered some additional advice as well (also super helpful and nice.) With employees like Mary and Sam, you will create repeat customers for years.

Destiny at blue mercury in The Woodlands helped me via phone. She was nice, professional and very knowledgeable. She personalized a skin care regime for me! And understood, I’m on a budget and would need to spread out my purchases to get the entire regime. She was awesome!!!!

I have been a loyal customer at Bluemercury in The Woodlands for quite some time, and every experience has been nothing short of exceptional—especially when I have the pleasure of working with Destiny. From day one, she has consistently provided the most outstanding customer service, always greeting me with a warm smile and an eagerness to help. Her knowledge of products is truly impressive, and she always takes the time to ensure that I find exactly what I need, offering expert recommendations that have never steered me wrong. Most recently, Destiny went above and beyond in a way that truly deserves recognition. I was running low on a few of my must-have skincare and haircare essentials, which I desperately needed for an upcoming business trip. It was already late in the evening, and I was worried I wouldn’t make it before the store closed. I decided to call ahead, and to my delight, Destiny answered the phone. The moment I heard her voice, I knew I was in good hands. Without hesitation, Destiny reassured me that she would personally set aside my items, ensuring they were packaged and ready for me upon arrival. True to her word, by the time I got to the store—just minutes before closing—everything was perfectly prepared. Not only did she have my products waiting for me, but she had also taken the extra step of beautifully packaging them, making the experience feel special rather than rushed. She even remembered my go-to favorites, like my shampoo and face wash, and double-checked to make sure I had everything I needed for my trip. Destiny’s attention to detail, kindness, and genuine passion for helping customers make her an absolute gem. She consistently goes the extra mile, and it never goes unnoticed. Every visit to Bluemercury is a pleasure because of her, and I always leave feeling valued and well taken care of. Exceptional customer service like this is rare, and Destiny embodies everything a top-tier beauty and skincare retailer should strive for. Bluemercury is incredibly fortunate to have someone as dedicated and knowledgeable as her. She is the reason I continue to return time and time again. If you’re looking for expert advice, a personalized shopping experience, and someone who truly cares about her customers, I highly recommend visiting Bluemercury and asking for Destiny. You won’t be disappointed!

I’ve been to quite a few blue mercury shops in the US and I have to say that destiny has been the most engaging employee to help me! She gave me some great tips and showed me some new products. Will definitely return.