Burke Williams Day Spa

I had to cancel my membership after a long run due to a last straw! Twice I received a call from BW cancelling my regularly scheduled booking - leaving voice mail, due to staff illness or absence. I understand this can happen but why isn’t another service or therapist offered? The last straw was the second time, first time it happened to my husband, that I was relaxing in the hot tub prior to my appointment. A staff member came up and asked me to physically get - out of the spa because she needed to put chemicals in it! No warning, no heads up , just get up and out. I felt kinda humiliated as she stood there staring and waiting until I got up , and got the stairs, "bare ass naked" and got dressed to exit. Humiliating. So I will no longer be paying the monthly membership to maintain services that I cannot use when I attend. Perhaps a 10 min warning , or stepping away while people exit the water may be curious?

THE most amazing spa and treatments ever! Great services, staff and amenities - you could come in without any toiletries or towels and be pampered as they provide everything you need. Camille did my facial and was an Angel - no rushing, you float out and feel and look like you have been pampered - 5 star service!

I love coming here. I love the deep tissue massage and sauna. This last time I went I use the hot tub, but the edges of the tub had some buildup which was kind of gross, but for the most part this place is already really clean.

This place has gone down so badly I feel like I should open up a high end day spa right next to them. Last four visits I had, incidents happened where it makes me to think they are just losing their momentum in the high end spa industry. One of the incidents even involve getting a locker key of someone’s locker which was obviously occupied with all the valuables. I stopped wearing my expensive jewelries after this incident because I don’t feel secure anymore. If members only area has these kind of security problems, you can imagine how things are for the rest of the place. Every time these incidents happen, different managers came to talk to me- telling me the other manager left the company. Today was Dianne. Last time was Brennan.

What an experience! Perfect way to spend time with your girlfriends. Total mind and body relaxation. Lots of laughs . The massage was amazing.

Booked a massage in this facility and was pleasantly surprised to see such an amazingly large space in a rather congested Santana Row. It’s a great facility, they have a lot of areas of relaxing - Saunas, Jacuzzi, Wet Rooms, Lockers, Massage areas, Facials, etc. highly recommend this place! I will have to try it one more time to give it 5 stars 😊

Giving two stars to the really loud women here in the hot tub area. It clearly says this is a "quiet area." Its ok, I’m here blasting Instagram until they STHU Plus, I was here with my husband on 10/31. We both got massages. He liked his but Von who did my massage was very unprofessional. He actually stepped out for 5 mins and didn’t even make up the time. Plus he used wayyyy too much lotion/oil on me. I did not like it. I’ve had wonderful massage over the years too.