Massage Envy

Wish I could give this place 0 stars. While sitting in the waiting room, the receptionist talked on her phone the entire time very loudly. I waited 20 minutes past my scheduled time, and was then canceled on. The receptionist then threatened to call 911 on me while I waited for her to cancel the massage in the system. She was still face timing her friends the entire time. Her name was Rita or rhia Wilson. This is not how I expect to be treated by Massage Envy as a membership holder

I used to have a membership here. I accrued probably 7 or so credits. I had a personal issue come up and paused my membership. I went to book a massage and re activate my membership and they closed my account. I had a membership with massage envy for probably 6 years. They stole these credits from me. I will never recommend anyone to sign up for a membership again and will potentially seek to sue them as I never got notification of my account being closed when it was paused. ALSO the franchise owner was supposed to call me last week. Think they called? NOPE! Do not sign up for memberships here they will find ways to screw you over!!!!

I got a facial from Michaela and she was amazing! It was my first one ever and she made it such a great experience. She was gentle and sweet, overall it was lovely. And the ladies at the front desk were very nice and helpful too!

I had a very last minute appointment with Monica at the Squirrel Hill location, recently. I have chronic neck/shoulder pain and was experiencing a pretty intense flair up. Monica specializes in deep tissue massage. She was able to get some deep knots that had taken up residency for way too long. We had a great chat about many things during our session. Monica is amazing and kind. I definitely recommend booking with her if you are looking for therapeutic massage.

I have been to several Massage Envy locations and this one has been my favorite because of Candace. She gives the best facials I have ever had. She is so kind and really takes her time and does a great job. Highly recommend!

Yesterday was the first time that I used this location. I usually use the one in Cranberry Township, but called them to get in because they are closer now. They had a cancellation and squeezed me in and the massage therapist that I had was wonderful. She was very easy to talk to and have a conversation with and she was able to dramatically decrease my discomfort level by the time she was done. She was one of the better therapists that I’ve had and will definitely use her on a regular basis. Overall it was a really good experience!!

I’m gonna be honest, I almost never leave reviews for businesses. But let me tell you what, I just had THE BEST facial ever. Run, do not walk, to see Max K. I’ve literally never felt so amazing after a facial in my life. I have a Massage Envy membership and typically just go in for massages (I’ve seen a few different massage therapists and they’ve all generally been good), but I will be making an effort to go see Max regularly now.