Zen Springs - Boutique Bath House

This was exactly what I needed! The communication with the employees was seamless, I felt like I got exactly what I was promised, the lighting was incredible, the rooms are clean and so cozy/viby! I will be coming back, and highly recommend this to anyone who wants a quick relaxing sauna or spa date, it is the best!

I loved this place! I knew the reviews going and didn’t expect much but they really impressed me! This place has such bad reviews, i didn’t have that experience there was no mold no moldy smell. Towels were clean didn’t smell. the front lady was very cool and helpful. Able to same day book. Everything was pleasant and just what we wanted. We brought our own epsom salt and were allowed to use it. I had a really good time! I booked the vip room, i didn’t expect a shower but it was nice after the tub.

The room's clean, nice atmosphere, very enjoyable and you can play music.

Very relaxing and romantic spa! The atmosphere is soothing from the second you walk in with a type of floral aroma. Staff is friendly, answered all my questions over the phone and explained everything in our room. The place is very clean and it seemed they sqwuigy clean ALL glass items after every use. We paid $70 for 60min in a VIP spa room and it was worth every penny! The star light ceiling, pink bath light and adjustable dimming lights sets a very romantical mood!

I would give zero stars . Came here one afternoon . There was a paper on the door with a number and doorbell . They told us we had to call and reserve online . Ok so we call the number he still had us standing outside in the cold until we reserved . Buzzed us in to a waiting room . Mind you nobody was there it was no employees working just hot and dusty waiting room . We’re still trying to figure how are we gonna get n the room . But some people walk up guy over the phone says. Can you guys let them in … like we just sat over 5 minutes in the cold they come up and you don’t tell them the same thing ? Whatever … still trying to pay I’m not feeling it I ask him could we just get a refund because we already paid . I did not like the service that was given . He over the phone replied no I can’t give you a refund . So we walk out I tell my boyfriend to just call his bank later. The guy calls him back "I can’t give you a refund " trying to argue asking my boyfriend "what does he want to do " he called about 3 times and he had to block the number …

The man at the desk was professional and politely explained everything. He set up my VIP room with candles and rose pedals pretty fast. My wife loved the experience and we would definitely come back.

Ignore the bad reviews. Straight forward hot tub place I have been to many times. They deal with a lot of entitled people who think they are booking a room at the Four Seasons. Generally safe part of town but since Covid downtown Oakland can be sketchy. Uber there and back.