Palace Spa

Relaxing 😌 went here for my birthday half off but only on the day of your birthday you get a discount. Body scrub. It was okay. Didnt really feel like she did a good job. In la they have scented body scrub i miss it.

Palace Spa is absolutely amazing. The fact that they were open on Christmas was already a huge plus and very appreciated. The manager, Svetlana, is incredibly kind, professional, and welcoming. You can tell she truly cares about the guests and the experience. Jana was also a great employee—friendly, attentive, and professional. My wife and I had an amazing time. We drove all the way from Vancouver, Washington (about 150 miles) and did not regret it at all. The experience was 10/10 from start to finish. Highly recommend Palace Spa

It was very nice deep tissue Massage and yes spa is old but they do have everything I will definitely come back again next month!

Palace Spa in Federal Way is an absolute gem! From the moment you walk in, you’re greeted with a warm, calming atmosphere that instantly puts you at ease. The facility is spotless, well-maintained, and thoughtfully designed to help you unwind and recharge. The saunas and pools are incredible—each one offering a different therapeutic experience. Whether you want deep detox, stress relief, or simple relaxation, there’s a room for every mood. I especially loved how spacious everything felt, even when it was busy. The staff are friendly, attentive, and professional, and the amenities are top-notch. The massage services are exceptional too—skilled therapists who truly know what they’re doing. Palace Spa is the perfect place to escape, rejuvenate, and treat yourself. If you’re in the Federal Way area (or even if you’re not!), it’s absolutely worth the visit. I always leave feeling refreshed, relaxed, and restored. Highly recommended!

Honestly, its a great spa for the price and location. I love the sauna, steam room, and the cold plunge tub. The hot tub jets are not working but the temperature is good and hot. I'm not sure why but someone always takes my towel every time I go there lol, keep an eye on your towel. The dry rooms are ok, sometimes they smell weird. If you have the option to go to a different spa thats closer to you and/or cheaper, I would recommend you go to that one instead. I go to this spa because its the closest one to me.

Extremely Disappointed – Declining Quality and Lack of Professionalism I would give zero stars if I could. My husband has been a loyal client here for years, but the quality has declined to an unacceptable level. We booked a couples massage, but after waiting 20 minutes, we were separated into different rooms. My session was the opposite of relaxing. I specifically asked for certain techniques to be avoided, yet the therapist completely disregarded my requests. For the entire hour, she simply pressed her bones against mine, which was incredibly painful. Despite my discomfort, the service felt rushed and mechanical. To make matters worse, my husband was scratched during his service. Massage with no oil until it was requested. We left feeling worse than when we arrived. We will not be returning and suggest others look elsewhere for professional care.

I would like to formally submit a complaint regarding this sauna and the behavior of its staff. Unfortunately, the staff’s attitude toward customers is very poor, unprofessional, and disrespectful, with little to no concern for customer satisfaction. In addition, the cleanliness inside the sauna is extremely poor and unacceptable. The environment is not clean, and there are serious hygiene issues that could pose a risk to customers’ health. Considering the fees paid and the expectations from a service facility, this situation is completely unacceptable. I kindly request that the management take immediate and serious action to improve cleanliness and correct staff behavior