The Spa at The Brown Palace

Sad this is what has become of the spa at one of the top luxury hotels in Denver. Masseuse was fine, nothing exciting. However, she told me the 80 min signature included aromatherapy and asked if I wanted scalp, hand and foot massage for the full body. I said yes, she did none of those and there was no aromatherapy. Strange odor in the steam room (no eucalyptus or other scents). Showers don’t get very hot. Towels are tiny and thin (think motel towels). Vanity lights were out, there were also exposed light fixtures. Counters in the locker room needed wiping down. They offer magnifying mirrors that the lights don’t work. They offer blow dryer and curling irons but no hair brushes, q-tips, cotton rounds, or other typical items and amenities found in a spa locker room. Dated and worn decor. Highlights were the robe and the shampoo scent.

We booked a couples’ massage a month in advance to celebrate our first anniversary, with appointments scheduled right at opening (9 AM). When we arrived, the front desk staff hadn’t even opened yet—so everything started late. Then we were told one of the massage therapists had called out, which meant we couldn’t have our couples massage at all. I was told I could get a facial instead, but once we got to the waiting room and the front desk lady finally arrived, she said that service was already booked. The only alternative offered was a pedicure—but that technician had also called out. So even the backup to the backup wasn’t available. My husband was taken back for his massage with Isaac, who gave him a fantastic experience. At least his massage was half off. Meanwhile, I was left sitting in the waiting room in a robe, with no apology, no alternative, and no effort to make it right. The issue wasn’t the massage staff—it was the complete failure in planning, scheduling, and communication. If you can’t honor confirmed appointments, especially for milestone celebrations, you shouldn’t be taking bookings. We won’t be back.

What a great place to stay. My wife and I stayed here on our anniversary. Christmas decorations were classic and beautiful. Our room was at the top of the palace. We ordered room service, ate a dinner and breakfast in the restaurants. It was delicious. Would recommend this place. The staff were top notch.

I've traveled to all the best spots globally and Leah was absolutely magnificent. Facial and massage! Skin is glowing, knots all found and gone! She's talented and more importantly sweet!

Amazing experience. Staff was just lovely. Start with complimentary champagne and house made macarons. Massage was exceptional. Facial as well. Ended with a lovely birthday gift bag filled with samples and a full size product.

My husband set up a wash/dry and style, a massage, and a facial. The massage was the only good part. The stylist didn’t use any heat protection on my hair, and burned my scalp with the blow dryer. During the facial she insisted I had to have several extractions done. I told her I have sensitive skin but she poked and squeezed all over my face anyway, and now I have several dark spots, scars, and bruises.

Best spa experience ever! Front desk were very friendly and polite especially Heavon, Bruk and Tyler. I was greeted with champagne and promptly checked in. Gloria my massage therapist heard everything I requested and delivered a phenomenal massage. I will define be attending their new wine down Wednesday and join their membership. The steam room is outstanding and just the right amount of heat and steam. I feel so relaxed and genuinely grateful to be feeling so much better. Thank you so much, I so appreciate the attention and your time. If you’ve never been you must go, I highly recommend it!