The Biltmore Spa Miami

I had the most amazing experience at the Biltmore hotel. The sauna and massage was awesome but what really set my experience apart was their very special spa attendant Maritza. I have never experienced such caring customer service and a dedicated employee. She constantly brought me water while I was using the sauna, offered me tea champagne fresh fruit and went above and beyond to ensure I had everything I needed. I will definitely be returning!

The Biltmore Hotel Spa offers a truly exceptional spa experience that is bound to leave you feeling rejuvenated and pampered. From the moment you step foot into their luxurious facility, you are greeted with a serene ambiance that sets the stage for relaxation and indulgence. One of the standout features of the Biltmore Hotel Spa is their excellent spa package prices. They offer a variety of packages tailored to suit different needs and preferences, ensuring there is something for everyone. The packages are thoughtfully designed, combining a range of treatments and services to provide a comprehensive and fulfilling spa experience. The affordability of these packages is truly impressive, allowing you to indulge in a blissful escape without breaking the bank. The professional staff at the Biltmore Hotel Spa further enhances the overall experience. Their expertise and attentiveness are apparent in every interaction. From the moment you arrive, they make you feel welcome and cater to your individual needs. The therapists are highly skilled, ensuring that each treatment is executed with precision and care. Their professionalism and warm demeanor create a soothing and comfortable atmosphere, allowing you to fully relax and unwind. During your visit to the spa, make sure to enjoy the excellent lunch options available poolside. The Biltmore Hotel Spa understands the importance of nourishing both the body and the soul. The poolside lunch offers a delightful selection of dishes, ranging from healthy salads to flavorful entrees. The quality of the food is exceptional, with fresh ingredients and expertly prepared meals. Enjoying a delicious lunch in such a picturesque setting adds another layer of pleasure to your spa experience. Speaking of surroundings, the Biltmore Hotel Spa is nestled in a truly wonderful setting. Surrounded by lush gardens and beautiful architecture, the spa provides a tranquil escape from the hustle and bustle of everyday life. The serene environment enhances the overall experience, allowing you to fully immerse yourself in a world of relaxation and luxury. In summary, the Biltmore Hotel Spa offers an exceptional spa experience that exceeds expectations. With their excellent spa package prices, professional staff, delicious poolside lunch, and breathtaking surroundings, this spa is truly a hidden gem. Treat yourself to a day of pampering and discover the ultimate oasis of tranquility at the Biltmore Hotel Spa.

I had the pleasure of experiencing the Men’s Energizing Facial with Michelle, and she was absolutely fantastic! Her expertise as an esthetician was evident, and I truly felt well cared for throughout the treatment. I’d also like to extend my gratitude to Ibis and the entire team for providing such a wonderful experience at The Biltmore Spa. I will definitely be returning soon!

I had the most amazing experience at the spa! The staff was incredibly welcoming, friendly, and attentive. From the moment I walked in, I felt like a VIP. The atmosphere was so calming and serene, it was the perfect escape from the hustle and bustle of daily life. The treatments were top-notch and left me feeling relaxed and rejuvenated. I can't wait to go back and indulge in another day of pampering at this wonderful spa with its fantastic staff!

The Biltmore Spa is pure perfection! From the moment I walked in, the atmosphere was serene and luxurious, setting the tone for a truly relaxing experience. A special shoutout to Maritza, who was beyond attentive and made my visit exceptional. She went above and beyond to ensure every detail was perfect, from explaining the treatments to making sure I felt completely pampered. Her professionalism and warmth made all the difference. I left feeling rejuvenated and can’t wait to return! Highly recommend this spa for anyone looking for a top-notch experience.

I’m delighted to share with everyone my amazing experience at the Spa today, after a hectic work week, and Saturday night filled with fun, I decided to try the spa here at the iconic Biltmore hotel, I drove 45mim from where I live to experience this place. And let me share with you all my time here was exquisite, divine and pristine, I absolutely recommend this place, starting from the greeting from the FD located in the 7th floor, with a sweet smile from Caroline she checked me in, then I was walked to the areas where I would be relaxing and enjoying every second. I came in around 1:30pm to arrive prior my service at 2:40pm to start relaxing and well let me continue with more. I enjoyed the steam room ( I would say could’ve been a little hotter but was good) then I went to the sauna and finally used the amazing cold shower, please check the pictures I took, Tania, Jesus and Martha the attendants of the common areas were kind and courteous, then I had the incredibly pleasure to meet Patricia ( she is from Colombia 🇨🇴) and let’s just say she want above and beyond for me, she is truly expert of costumer service, she kept checking if I was needing anything at all times and made my day absolutely relaxing and magical which was my point on booking here and giving it a try. She showed me more of the spa, the area for the nails and facials, she gave a delicious coffee and don’t forget to ask for the sweet biscottis (couldn’t resist a few of those lol), then when the time of my service was due, I was called by Judith, she took to the massage room, and I haven’t felt such a precise way of massaging in a long time, she was professional and delicate with her touch, and did fantastic job with the "balancing massage" which was a mix between Swedish and deep tissue (yeah I felt sleep a few times during my massage lol it was that good 👏🏼), I finished and Patricia came back to check on me and offered me a mix of water, lemon 🍋 and mint, then sat down for a relaxing view of the Coral Gables city from the co-Ed lounge area, and let me just conclude when you need to relax, decompress and enjoy your time this would be an amazing idea. P.s: already thinking on coming back for a facial and possibly a couples massage 💆🏼‍♂️.

Extremely Disappointing – Dishonest Billing Practices I had one of the worst customer service experiences I’ve ever encountered at Biltmore Spa. After rescheduling my appointment well in advance, I was still charged for the original appointment. Despite confirming the new appointment over both phone and email, multiple representatives informed me that I would be charged for both the original and the rescheduled appointment. Their explanation made absolutely no sense, and no one took responsibility for the error. Instead of fixing the issue, they doubled down and insisted I pay twice. This is unacceptable, misleading, and reflects extremely poor business ethics. There are plenty of reputable spas in the area—stay far away from this one.