Back bay spa

We booked an appointment in advance and had a wonderful experience here. The space was spotless and the atmosphere was very calming with soft music in the background. From the moment we arrived until the moment we left, everything felt thoughtful and respectful. The staff made sure we were comfortable throughout and the massage itself was incredibly relaxing. Our muscles felt noticeably better afterward. Overall, a very professional and peaceful experience. I would happily return.

Why do they deserve one star? 1. They clearly didn't follow the agreement. 2. The massage ended early, not as agreed. 3. They are greedy for tips and are not satisfied with how much you tip. They will subtly ask for more at first, and become aggressive if they don't get it. You can try giving them a 10-15% tip, and they will get very angry. I had a very unpleasant experience and will never come again!

That was the worst massage my boyfriend and I have ever had. They were unprofessional and also barely massaged us. It felt like we were just being rubbed and hit occasionally and they didn’t even do our front or feet. There was no massaging. After we said we weren’t happy and they still made us tip more. We always tip when the service is good. I’m appalled.

The massage technique here was absolutely terrible; it felt like they were just rubbing me, which left a very bad impression! And they even asked me for a tip, which was awful. The sheets were also filthy, like old, worn-out rags; just thinking about it makes me nauseous. I'll never go to this place again, and I don't recommend it.

Been coming for years and have always enjoyed the massages here. Highly recommended!

Authentic massage that truly delivers! The pressure is amazing, the space is spotless, and the staff is welcoming. It’s affordable, straightforward, and focused on what really matters—the massage. No fancy extras like tea or aromatherapy, just pure relaxation and relief. 10/10 experience! This wasn’t my 1st time & wont be my last.

I was really looking forward to a relaxing massage because I had just done a 50 mile bike ride, but it ended up not being relaxing at all, nor a good experience. I was gifted the 60 minute deep tissue massage, which I have never had before. Past massages at other locations were always soft tissue and very rejuvenating. My masseuse was Tina, who was a very pleasant, professional and friendly woman. But she was using her knuckles throughout my upper body and back and the pressure was too much for me. She spent more time in the upper body/back and less time in my calves and quads, which also were in need of attention, and I walked out feeling like they could have been worked on more. Currently my mid-back is bruised and can’t lean back on a chair unless I have a pillow or cushion, and my calves are still feeling really tight. My neck wasn’t tight at all before the massage, but after being worked on it feels much tighter. I did enjoy the scalp massage, hot towel and hot stones though, which were very relaxing, but I don’t think deep tissue massages are for me.