Wingstop

I get it is Super Bowl Sunday and it's busy, but we placed a mobile order at 3p to be picked up at 5:30. We even showed up at 5:45 bc we knew it was gonna be busy. We walk in and the place is packed with Doordash people. We ask about our order and they say oh it'll be a wait. So we wait a bit, ask the other person at the counter hey so we placed a mobile order at 3p, how long should we expect to be waiting. The guy then tells us it's a 60-90 min wait. I asked him uhh but we placed it at 3p so when would that timer start? He told us they would normally have it made 20 minutes before the pickup time, so we're assuming we won't get our food until 7p. We continue to wait, then notice the store has completely emptied of all Doordashers and then go up to the counter to ask about our order bc we see the kitchen putting bags up but the front counter employees aren't paying attention. The guy asked for our name again and I gave it to him and he grabs our stuff from the bottom shelf which was not the bags that I had just seen placed so idk how long they had been sitting there 😭 Idk but I was just confused on the lack of communication bw front of house and back.

Paid over $60. Waited a long time and The wings were freezer burnt and dry. Overcooked. Even the sauce covered ones were dry. Lemon pepper ones were too salty so being dry and too salty they were inedible. Fries were soggy and too salty. I won't be going back, really disappointed because we were all craving wings.

So wife is pregnant and really wanted wings. Wingstop is our favorite place to get them. We also like to order a big side of ranch because we love their ranch. Get home and it turns out that some (maybe all since they gave us small tubs) are blue cheese, not ranch. My wife is pregnant and cannot have blue cheese due to potential listeria. Definitely won't be going back to this location

I just bought an order of 50 wings and 3 orders of fries. All of the wings are good except the one I grabbed from the BBq ones! No chicken is involved in this one. It’s pure breading not cool. Looks like someone just made a ball of breading and put in the fryer

Fries greasy and not fresh. When it’s fresh they are awesome. I called to have it remade. She said it took 30 minutes to get there. Order takes 25 to make; doesn’t explain the burnt out grease taste. Lousy customer service and not consistent with their food. Use to be much better.

I ordered online for myself and my pregnant wife We received the information online and was charged. Upon arrival of the time given for pickup I was told my order was never received. The guy at the front was super rude and unsympathetic If I could give 0 stars I would

I got raw chicken! I am very upset. I am about 8 months pregnant and to see this is really upsetting. I took a bite out of my wing to find a raw center. I wish I could give them a zero but unfortunately that is not possible so I give them a one.