Bonchon Webster - West Bay Area Blvd

Came for lunch. Ordered the 10 piece wings. The nice lady behind the counter gave me the option to try different flavors of wings. The ones with sauce was on the side so I could taste test. So very kind of her. Not many places would let you do that. Here's my take on the flavors: Classic crunch- not spicy. Nice crunch with Parmesan cheese flavor that tastes really really good. Does not need any sauces. Just perfect as is. My new goto flavor. Bottom left is Spicy - very spicy and addictive. Top right is Yangnyeom - a little medicinal tangy flavor. Not my thing. Bottom right Korean BBQ - tangy and sweet with a hint of spicy. Pretty good too. Once you eat at Bonchon, get receipt and bring it next door to Coldstone ice cream for 10% off your order. Nice way to end a meal.

Super tasty chicken! I had the opportunity to taste it from someone else's lunch. I went that weekend to get some! Another co worker did the same! The garlic soy was awesome we tried few sides, the rice and fries. The fries I could do with out but the rice was good. Expensive but good. Definitely going back the garlic soy chicken and Korean donuts! The melt in your mouth donuts! 🤤

I have been to this location 2 other times. The first time the tenders we tender and full of flavor which brought me back a second time. The second time seem like the tenders had a dip in quality but the Korean BBQ sauce brought me back for a third time. Now this third time I almost thought they got my order wrong which was suppose to be 5 piece tenders with fries and a dr.pepper. Now at first glance they looked like chicken wings so I was a little upset about. Then when I realize that those little things that had the consistency of chicken jerky was my tenders was when I became pissed especially since I hadn't eaten all day. Also it wasn't like I went at an unreasonable time which was around 5:50pm on a Saturday. Just seems like the quality and size of the the worse. Service was great though that's all that they got going for them.

To start off the young lady behind the counter was very nice and attentive. Not sure if it was the manager but we weren’t sure on the flavors and he was kind enough to bring a tray of fries with the four different flavors.That was very nice of him.Restaurant was super clean.Now on to the food it was amazing, super crunchy and juicy. Wings are super meaty and a heads up the drumsticks are huge. I also ordered the bulgogi udon noodles which were also amazing. Then finally the sampler which consists of 2 drumsticks,4wing,4dumplings,Cole slaw and basically Mexican corn. We also ordered 20 more wings and it was a lot, we didn’t think they would be so meaty so we had leftovers. The bulgogi fries are really really good definitely try those. Overall great food great experience will go back for sure.

Delicious. Crunchy, flavorful, delicious! For the sauce we used a combination of soy garlic and the ginger sauce. If you want the sampler just show them this picture and say you want this. If you have left overs air fryer works the best to get it crispy again.😉

Crispy and flavorful! You order at the register, grab a number, and find a seat—simple and efficient. While the wait can be a bit long during busy times, it's absolutely worth it. We tried three out of their four flavors, skipping the spicy one. The favorite for us was the Korean BBQ with the Soy Garlic coming in second. The double-fried Korean chicken wings were incredibly crispy on the outside and juicy on the inside, exactly what you hope for in this style of fried chicken.

Update: The day I wrote this review, I reached out via the website as suggested and have not heard back from anyone there either. Imagine paying $65 for cold food, which is exactly what happened to us. I ordered the Seoul Sampler, tteokbokki, and sotteok sotteok. Our food took a little while to come out and when it did, the first bite into the bulgogi fries had cold bulgogi. Not cold like it had been sitting out waiting to be served but instead cold like it wasn't cooked to temperature. I took it to the front and the girl seemed confused, which is only more frustrating. It's already awkward having to take my food back but even more awkward when I have to explain to you what I mean by "this food is cold". She offered to have the kitchen remake it, so I handed it over to her and went back to the table to eat the rest of the food we ordered. The drumstick was warm, not hot, but I wasn't about to ask again so I went with it. Next up, the potstickers...cold and kind of watery on the inside. Again, as if they hadn't been cooked to temperature. At this point, the remade bulgogi fries had been delivered but they still weren't hot, only slightly warm as if they had been placed under a heat lamp. I went back to the front and explained to the girl that more of our food was cold- the cheese on the tteokbokki wasn't even melting, and she said...."how do you want me to handle it?". I said, "I'm not sure, however y'all normally handle this situation is fine with me". She was trying to make a phone call, I didn't see this as a response and it was confusing, so I asked for boxes to pack the food up so I could take it home and literally microwave it. She gave us boxes to pack everything up and kept trying to make phone calls. When my mom asked for an extra bag the employee told her that the manager wasn't there and she didn't know how to handle it. When we got up to leave, she went into the kitchen, still trying to make a call, I'm assuming to the manager, but that was our entire experience- $65 for a lot of cold food and no resolution. Even the remade bulgogi fries were warm, at best. So perhaps the take away for Bonchon is to educate the kitchen staff that freshly ordered food should be hot and to empower the front staff to manage issues related to the quality of food served, especially if management isn't going to be in the building to do so. I have already reached out to Bonchon via their website, so we'll see where we go from here.