Gyu-Kaku Japanese BBQ

I’ve been here before with my family and had a good experience, which is why I decided to come alone for lunch today. Unfortunately, this visit was very disappointing. From the beginning, I felt uncomfortable. I originally asked to sit by the window, but I was told that section had a different server. Less than 20 minutes later, other guests were seated there, which was confusing. The grill situation was also frustrating. The fire was very low at first, then without explanation, the metal ring on the side was removed and the flame became extremely high. My meat burned quickly. I asked for help, but the same issue continued. I only ordered four plates and planned to order more if everything turned out well, but most of the meat ended up overcooked and inedible. Service throughout the meal felt inattentive. My water sat empty for quite a while before being refilled. When I was ready to pay, I had to call for someone multiple times before anyone came over. I came in during my lunch break hoping to enjoy a relaxing meal, but instead left feeling disappointed. I hope management pays attention to service consistency and guest experience, because this visit was completely different from my previous one.

Took the family to Gyu-Kaku in Valencia to try something new and it was great! We had a reservation and got seated right away. Our waiter Timmy was awesome and gave great food tips. Everything we tried was delicious, my family had a blast cooking and eating together. Definitely going back!

My first time here (also my first time trying Japanese BBQ) it was SO GOOD! Very different flavors compared to Korean BBQ. Our server Tyler was really great. He walked us through everything and gave us his recommendations which were all good. He even suggested similar meats that were our favorite at Korean BBQ spots. Would definitely recommend this place and will be returning again. (Pictures: sake to me punch & ice cream)

Excellent self-cooking BBQ restaurant that offers AYCE, courses, and a wide variety of a la carte options (side dishes, sushi, salad, soup/stew, fried rice, etc.). Affordable and good for solo diners, a couple, friends, and family. Open on Thanksgiving with special holiday options. Sarah was outstanding in service!

Very rude water/server/ manager whichever he was , the restaurant specifically said it closes at 8:30, he saw me and my sister walk in at 7:30 and the minute we get to the hostess he makes the comment "today we’ll probably be closing at 8" purposely making us uncomfortable so we asked if we were still able to dine and he says "if you want" he was completely unprofessional and rude. I asked for spicy tuna on crispy rice and he brings it with crumbs of tuna on top it looked more like crumbled tuna on crispy rice instead of spicy tuna on crispy rice.(see the pictures Ive included with this review) I’ve been here so many times and have never had a bad experience. He mentioned to the hostess that it was a slow day and I now understand why. With bad service it’s clear why people do not want to return. I leave Two stars because food other wise was good.

I’m writing this on behalf of a friend who dined here today, and their experience was honestly very disappointing. While the food was fine, the service from one of the male servers was noticeably poor. He was attentive and friendly toward other tables, but when it came to my friend, his attitude completely changed — he was dismissive, impatient, and barely responsive whenever they needed assistance. What made this especially uncomfortable was how obvious the difference in treatment felt. Watching him interact warmly with other guests and then become cold and unhelpful at our table gave the impression that this may not have just been bad service, but potentially discriminatory behavior. No customer should feel ignored or unwelcome while dining out. We hope management takes this kind of situation seriously and provides proper staff training to ensure all guests are treated with the same level of respect. Unfortunately, this experience left a very negative impression and we will be reconsidering returning in the future.

Hadn't eaten here in a while, but I heard it just came under new management about two weeks ago so we had to go check it out. The place feels very new and fresh! Last year when we last visited the staff was friendly and helpful, but, it seemed they were having trouble getting the grill hot so it took forever to cook, the table surfaces and floors were heavily scuffed and worn out, and everything just moved too slowly so our grill spent a lot of time empty. It felt worn out. Today we went and it felt like a brand new business. Everything felt clean, sharp, and organized. The staff was at our table ready to take our order as soon as we put the last round of meat on, the kitchen got stuff out quickly, the grill was hot, the staff changed the grill surface for us as soon as it started to get too burnt (without us having to ask), and toward the end the manager came out to make sure everything was okay and asking if we needed anything. All we had to do was focus on cooking and eating, which is how it should be. Would definitely recommend it to anyone looking for a clean, friendly atmosphere, with good food and great service!