Haku Sushi

A very pleasant experience at Haku last night. It was quite busy for a Sunday evening and that was testament to the food. We had the Tuna Salmon Tartare along with the sushi Sashimi combo. All the fish was fresh and sweet. Pretty plating as well. Loved it. We also enjoyed the Omkase banchan on the side. We wanted some vegetables and that was a perfect combination for us. A very good restaurant in Santa Rosa. Must try if you are in a mood for sushi/Japanese/Korean food

I ordered a certain dish that has to be specified if it is to be crispy or regular rice over the phone. When I took the food home, I found that they had given me the version of the meal without crispy rice as I had asked for. When I called to Ask them about picking up the correct order, they said that they didn’t hear me specify they wanted the dish this way and refused to speak with me any further unless I wanted to pay the full amount for the dish over again. They were also pretty rude about it and proceeded to hang up on me when I asked if there was nothing they could do to help discount, compensate or prepare the correct order. Not to mention, the food is subpar at best

I thought the fire symbol on the menu meant extra spicy but it was literally on fire! (And spicy) Spectacle aside very delicious. I've been many times and had many rolls by now. Haven't had one I didn't like. You can't go wrong with unagi and this place has options!

Have been here many times with my friends and has always been good. I don’t really like sushi but they have other food options like bento boxes, udon, noodle and rice dishes with chicken, steak, and vegis. I usually come in here as a group with a couple of friends. So they can accommodate for groups and the atmosphere is so cool but a little maze like to get to the bathroom. Yeah tho I would recommend the tempura and bento boxes it’s so good. My friends say the sushi and alcohol is also so good too. Definitely worth a visit if your in the area.

My fiancé and I went here before getting engaged last weekend on Friday. The sushi was absolutely amazing and the portions were very good. We ate everything we ordered and got the 10% discount as we paid in cash. The only unfortunate part was our server. I'm not quite sure if she just wasn't in the right head space or what the problem was. My fiancé and I are both pescaterian and don't eat dairy or poultry products or any other kind of meat. We told her this from the time we started ordering appetizers. She brought out multiple appetizers that we ordered but the mussels has mayo on them so we had her bring us some without mayo. We enjoyed everything and then we ordered sushi and again reminded her of the fact that we have dietary restrictions. She didn't pay attention for a second time and brought us sushi and I specifically asked if it had no mayo or dairy product or poultry product. She said no but when I went to eat it I looked very closely and one of the rolls had mayo on it yet again. I then asked her to return the sushi with the mayo back to the kitchen and she said she couldn't as she would have to pay for the appetizer and wasn't gonna pay for the second food item which very much confused my fiancé and myself. We both talked about it and felt it was unprofessional and I decided to ask to speak to the manager. I proceeded to ask and she said go ahead and speak to the manager and walked away. I never saw or spoke to the manager as this was our first time at the restaurant and wouldn't know who they are. She then came back and said she would cover the sushi and brought us sushi without mayo on it. I then explained in detail as to why we have dietary restrictions and she acted blown away by it. I still never spoke to a manager. We paid for our food and left as we were disgusted with the service.

My girlfriend and I just ate here for the second time. I had a pleasant experience the first time and was excited to return. That unfortunately was where the excitement ended. We were served, of other rolls, the "Funny feeling down there". The other rolls ranged from good to delicious, but the fried soft shell crab was off by a long shot in this roll. It smelled like it sat sunbathing for a few days before packing it in and jumping head first into the fryer. The taste was exactly how you'd imagine after that. I am not super picky with seafood, but sushi, I expect to have clean flavors and taste fresh. We each had one piece, and after discovering the very off smell and taste, we brought it up to our server. She went to speak to the manager and came back a good 10-15 minutes later, saying, "we have a policy not to take it back once it's brought out. Maybe squeeze some lemon on it? " . What an odd thing to suggest when there's a possibility of bad seafood. We asked again for consideration regarding this and waited another 15 minutes to a bill being brought, including the bad roll. Again, we requested consideration. Another 10 minutes went by with no answers from a manager that wasn't on site, so I subtracted the bad roll and paid the correct amount for what we received that was edible. It saddens me when I have to resort to actions like this, but I will not be taken advantage of and won't wait an hour for a resolution. We were very patient and cool headed when discussing with the servers but didn't have all night. The servers were nice but seemed to have no real ability or desire to provide a resolution. If Management wants to contact me regarding the bill total, she is welcome to message me here. I'd avoid this place until they understand customer service and appropriate action regarding bad food items. As any other reasonable restaurant would have done, a simple " I'm sorry about that, I'll take that off and let the chef know. Is there something else I can get you?" would have sufficed.

The ambiance was nice. Felt a bit rushed to order. I got the " Love Boat " which was good but recommend leaving it in the foil. The liquid from the fire made my sushi taste weird.