Gyu-Kaku Japanese BBQ

Terrible service and a very disappointing experience overall. We spent nearly two hours here and received minimal food and attention the entire time. In that span, we only got three rounds of meat and two water refills, which is unacceptable for an AYCE-style BBQ experience. The rice we were served was undercooked. When we informed the staff, they didn’t take the rice back until we specifically asked them to. Even after that, it took about 15 minutes for replacement rice to arrive. Our waiter told us he would check on us every 5–10 minutes, but in reality, we saw him around three times total during the entire two-hour visit. We also only received three grill changes in that time, despite cooking continuously. The lack of urgency, follow-up, and basic service made the experience frustrating. Unfortunately, this visit completely missed the mark, and we won’t be returning.

Even the spinach is good. Got the all you can eat. Get the corn it delicious. The meats are really good.

We came on a Sunday and there was no wait. We chose the basic all you can eat which comes with a ton of options. 90 minutes limit, at beginning we didn't order too much because we were scared if we can't finish. Big mistake, apparently the meat quality was very high but very small portion. It was also takes time for the waitress to come back to order more. So we basically wasted a lot of time just staring at the empty grill. Food was great though, nice dessert and the marshmallows. Parking was also easy because it is by a parking garage. I would recommend ordering as much as you can and also early before you ran out of food.

Fun spot, nice staff. It is nice to cook your food to how you want it but not cooking is kind of why you eat out! 😉

We had a WONDERFUL Valentine’s Day! The restaurant was very backed up, but the team handled it so well. Extra shoutout to the manager, Quinten, he suggested some great appetizers, kept the evening fun (despite the chaos) and made the night very special.

I called in just to make a reservation and check my gift card balance. The manager there, named Lynn, who was extremely rude, dismissive, and incompetent straight off the bat refused to assist. I was asking another question when she kept on cutting and interrupting me so I told her to wait and listen to me first, in which she abrasively just hung up on me. This kind of harassment and next level professionalism will only kick all potential customers away and I don’t get why they are paying someone who does nothing but kicking their customers away.

Wait time was 20min and order time was 10min. Friendly staff and all the vegetables were delicious. The meat was not bad. Ordered $25.00 per person menu. This event will finish on 02/07.