Andy's Frozen Custard

Normally they’re ok. But i got a large root beer float. Asked if it was supposed to be this much and the window worker said yeah the root beer is probably flat. So not only did i get 1/2 a float but flat soda.

Went there Sunday night at 7:30 been there four times before. It was not busy at all it was my daughter my best friend and I. I ordered a medium vanilla concrete with toffee and caramel, my best friend ordered a concrete with mixed fruit and almonds a small, and my daughter had a vanilla jackhammer with cheesecake and caramel she had a medium. We live within walking distance but we drove because it was dark. So we got home within minutes after ordering took our things out of the bag and we're very disappointed. Was there something wrong with the custard machine that night that people should have been told about? Not any one of the three where Jack hammers or concretes. None of them were made correctly. All three of them were shakes!!! And I'm giving it credit by saying a shake cuz they were melted it wasn't even ice cream consistency. My daughter put hers back in the freezer. My friend and I drank ours didn't even need a straw. I must say this is the worst experience I've had there, the gentleman outside taking the order didn't smile acted like he didn't want to be there at all. But to spend $27.60 on three shakes is a ripoff!!! Also another disappointment was my daughter and I ordered mediums and my best friend ordered a small when we had the cups sitting together on the counter we all three got Smalls but my daughter and I paid for medium size. I can understand leaving a little room to put a lid on the top but leaving 2 almost three inches and putting a small into a medium cup is just plain out crooked! This is the second time getting shorted of an amount when we paid for it. So needless to say Dairy Queen starting to look pretty good at this point won't be going back to Andy's. After reading reviews it seems like this Lee's Summit location on 291 is having an issue with quality, following directions and serving sizes.

Got a small cookie butter concrete w/extra cookie and mild blend - it was great and service was great too!

Best frozen custard! Our kids love Andy’s. It’s a little pricy but you get a LOT of ice cream for the price so it’s totally worth splurging every now and again! They constantly have new and fun options, flavors and toppings. It is popular in the summer so be prepared!

Not the easiest parking lot to get through. Tucked into a small strip mall off a highway. The usual great custard selection and fast service.

This is the first time I had a bad experience with this Andy's. It was not busy. I ordered a chocolate concrete with double bananas, it was repeated back chocolate and I received a vanilla one. Sad. More scrutiny is needed for togo orders.

Terrible customer service. When people ask for our order to go often they want it to go. Not a single lid and a condescending comment.