Shin Sung Restaurant

This Korean BBQ restaurant offers good food at an affordable price, making it a great option for group dining. While the food meets expectations, the customer service could use some improvement. It's a decent place to enjoy a meal with friends. One downside is that the chairs are quite uncomfortable, which affects the overall dining experience.

I wanted to like this place, but the overall experience ruined it. The food itself was decent, but absolutely not worth the price given the level of service we received. From the moment my friend and I walked in, we felt like an inconvenience. There was no warm welcome, barely any communication, and the staff came across irritated anytime we interacted. When our food arrived, the waitress dumped the entire plate onto the grill instead of allowing us to place it ourselves. It felt rushed and unnecessarily aggressive. We sat for more than 10 minutes with nothing but unpleasant-tasting tap water and no one checked on us. No refills, no follow-up, nothing. What really sealed the deal was spotting a live roach in a napkin near our table while we were still eating. Instead of trying to improve the experience, the bill was dropped on the table mid-meal without a word. The only time anyone seemed polite was when we were leaving. Decent food can’t make up for poor service and cleanliness concerns. I won’t be back.

Shin Sung Korean BBQ is another great affordable Korean BBQ spot. The place is located close to the unfinished Federal Way train station. $29.99 for all you can eat is a steal deal, especially when it includes rice, vegetables, and even soup. The nice lady that was serving us was very nice, she always checked up on us and also kept the food coming. If I wasn't cooking and eating, she'd come by and cook and also check if everything was good and if we needed anything else. She made sure that our table was stocked up on all the delicious sides, rice, and meats. If you are in the Federal Way area give Shin Sung a try. This is my second time trying out the location and they have not let me or my friend down.

What a great find! If you’re looking for a good Korean Fried Chicken place? THIS IS IT! Good food, chill vibe, and good service. We ordered some other dishes than just fried chicken, and everything else tasted really good. My favorite was the creamy udon, it was smoky, creamy, and delicious. The corn cheese could be better, but overall the food was great!

Walked in and there were a couple of scattered tables here and there and no Korean people there. Oh oh I thought, but was visiting my in-laws from out of town and they suggested this place. No disrespect for Korean or non-Korean folks but the people that know their own food best is the people of that culture. We decided on the $120 set menu which included kalbi, seafood pancake, grilled mackerel, spicy pork, spicy squid, steamed egg, tofu soup and assorted banchan. Food quality was a C. Nothing to write home about. Asked for the check and noticed they tacked on 18% tip? They circled the total and tip(see pic). There were 4 of us so it wasn’t a big party and their service was average. Why 18%? On any other day and place I would have disputed the 18% tip but we just landed in Seattle and haven’t seen my in-laws since prior to Covid. Gave them my credit card, they came back with the receipt and I wrote 0 for tip. Upon leaving the waitress chased us out asking for a tip! What? You want a double tip? So we went back and forth until she relented, and said she made a mistake. How is that possible? It’s a set menu for $120, the total bill was almost $160. Do the math. Taxes are not $40. Take your money somewhere else for better food at a better price with better service.

This review is for Underground Kitchen, not Shin Sung restaurant-which is located next to the restaurant. We got to the restaurant around 4pm. They open at 2pm. It was the prefect time to go since the dinner rush hadn’t started. The restaurant is located on the bottom floor. So you do have to walk down a long flight of stairs. The restaurant is not a large space, and it’s a pretty dark ambiance inside. The wait staff is nice, but they can also get really busy. We had to wait awhile for someone to take our order and also our check. We ordered onion rings, spicy rice cake, chap chae, honey garlic chicken, spicy seafood udon stir fry. We were not disappointed. Food is good. We will be coming back. They do take out orders as well.

We got kimchi jeon and pork belly bokkeum, and both were absolutely delicious. The jeon was perfectly crispy on the outside and hot and fluffy on the inside. Portions are big. We barely ate anything before having to ask for to-go containers. Banchan was good; nothing necessarily outstanding. The restaurant was busy, but the staff was very kind, patient, quick, and efficient. We didn’t feel like we waited long at all for any part of our dining experience.