Cupbop - Korean BBQ in a Cup

Went yesterday and ordered a cupbop with piggy the spicy Korean bbq pork and the fried tofu. I got rice noodles and cabbage. And for the sauce regretfully I got the level 10 bulgogi, Korean chili, fire. I say regretfully because this sauce was poured on HEAVY and I'm not sure if that's always how it goes but anyways the sauce besides not being hot at all was WAY Y too salty. That's literally all I could taste was the salty sour sauce that consumed the bowl. Honestly the few times I could get a taste of anything else was because it was a bit of the sweetness of the rice coming through. I could barley taste anything else. I can't really say I had a pleasant experience at all because of this and I just ate it because I had spent the money on it already. I finished the tofu and the pork and eventually just threw the rest away. For a first visit this definitely doesn't make me want to go back. The pot stickers are basic frozen to fried tasting. The customer service was very good though although there wasn't any noodles and had to wait extra for my order to be ready. In all honesty STEER CLEAR of the over salted level 10 sauce it definitely ruined my expectations, and experience. I may be returning just to see if it's any better without the extremely salty sauce. The only reason I gave it two stars was the custom service.

The food was remarkable, offering a unique experience. The flavors were exceptionally well-balanced, providing a satisfying taste in every bite. Moreover, the presentation was visually appealing, enhancing the overall enjoyment of the meal.

I'll love to share the pros first then the cons after as there are many cons after all. My husband and I tried the restaurant and then went back again that's a plus in my book. (I'll actually include photos of both visits.) My husband really loved it here and that matters the most to me. I know he isn't picky and this place is great for that. Though I do enjoy that you can sort of choose/build what you want too so you can make it unique and to your liking. The food is 5 starts no doubt, flavor, temperature. Price is maybe 3-4 stars as it can be a tad pricey but if it is once and a while type of deal no harm. It was delicious and filling. They also have snacks there like turtle chips or in case you just want their yummy mandoo because believe me that is super good and my husband and I bought extra the second time to share. My first time trying it I wasn't the biggest of fan but I learned. I did not ask if I could taste anything first but if you want to try asking I totally would at least like the noddle's or sauces. I am not the biggest fan of the noddle's myself but the following time I went I changed it to just rice, cabbage, veggies and the yummy chicken. So you learn and make change is what I say. So that's enough of the good I am gonna share some of the bad now and maybe it is not something that will really bother you but I felt super bad myself. If you follow my reviews you know I am a plump/heavy gal and I do enjoy eating at the restaurants but this is just not one I could enjoy. I do not like sitting at high tops at all. It's just super uncomfortable. I thought luckily they have the smaller chairs in the middle but nope. NOPE. NO. I couldn't stand the chairs maybe they are durable but the feeling of them sliding down is a no, no for me. It scared me and I started to tear up a bit. My husband was like let's go its fine but I wanted him to enjoy his food in the restaurant. None the less we did not stay inside. We had to eat in our car. There is a bench outside but it was super cold that evening. That's really my only negative is the seating is not comfy to me, and maybe the price is a little much but I can look past the second. (photos: 4 pictures posted first are the second go)

Management and employees were super awesome polite and helpful. I placed my order at the wrong location and helped me to fix it right away. The food was super good. Jessica and the general manager Josue were super awesome. Will return.

VERY DISAPPOINTED. I was going to try this place for the first time. I downloaded the app and was promised I was going to get 50% off on the first purchase as welcome rewards. I was placing the order and right before submitting the order, the reward disappeared. The order did not go thru. I refreshed the app and it was showing I did not have the reward anymore. I called the business and asked if they could apply the 50% off showing them proof that it was not used. I was turned away. I was told to contact tech support, really? I was trying to have dinner after work, who has time to wait 3 day turn around for Tech support. Eastlake is a new booming area with plenty of new restaurants. I will just go to another place and delete Cupbop app FOR EVER. The way I see it is it's their lost not mine. I hope management reads this review and takes action and trains employees to have better customer service interactions.

Good spot for a quick bite, service is fast. However, I would say it is a good choice if u r on diet, protein portion is relatively small, I would have get way more from verde salad with similar price.

Jasmin and America gave amazing service gave us try free sample highly recommended guys!!!