BIBIBOP Asian Grill

I just returned home from studying for finals and opened my order. To my surprise, there was a plastic straw wrapper mixed in with my food. At a price point of $13, I expect basic quality control, and this is the first time I have experienced something like this. I want to bring this to your attention because a foreign object in a meal is not simply an inconvenience. It is a preventable breakdown in food-handling procedures. Please advise on how you would like to address this.

My mom, sister and I wanted to eat here for dinner tonight and there was a sign on the door that said "online orders only" and the lights were out. So we went somewhere else to eat and decided to pickup Bibibop because it's one of the only places my Gluten Free and Dairy Free sister can enjoy food (she's also super picky). That wasn't the problem, we have all worked in the service industry and understand being short staffed. When we got there we only see three people working and the lights were back on (indicating done in available I'm guessing). I went and stood by the online order pick up area, and made eye contact with an employee that was on her phone. So it took several minutes for someone to help us. There were only two other customers in the store that were both being helped by another persom, while the third person was working in the back. My sister who enjoys being able to eat Bibibop ordered her two bowls and one for my mom. I ordered my own. My sister's order was missing an entire whole bowl. And all of the sauce she ordered, we were given the Sesame Ginger instead of Teriyaki. When we brought this up to the two female workers, they started speaking about us in a different language like we weren't standing right in front of them waiting for them to make our order correct. They then rushed to make the last bowl in my sister's order. And the bowls were not filled. She orders double meat, cucumber and potato and the bowl wasn't even half full. My bowl was missing bean sprouts and the pineapple (that I was charged extra for, so if I'm going to be charged for an extra topping I'd like it on my bowl). This was the worst experience I've ever had at a Bibibop. The two female workers seemed like they wanted to socialize with each other than doing their jobs. The young man working in the back seemed to be carrying the slack. If the store is only going to accept online orders, it would be nice if the online orders were correct. It will probably be a bit before we frequent this Bibibop again.

If they could get one star... NOTE: My items are similar to ones noted 6 days ago. Obviously the local management and store management do not care. It doesn't take a week. Plus just opening the doors would have fixed things today. Executive management better fix this or risk letting this place hurt the brand. Whomever is posting replies as "owner" telling people to email customer service ID passing the buck. So it's more than operatiosn it's also ownership and customer satisfaction. This place can count its days, surely numbered with so many misses. 4 people were working, and we still waited 5 mins with no others placing an order. Everyone was working on other non customer tasks like folding bags or moving stuff around in freezer. But the worst was the temp on a cool beautiful say it was over 90 degrees in the place so I offered to prop open the doors to which they acknowledged my offer than promptly went on doing things without answering. So, I asked if the AC was broken, to which they completely ignored me, like they couldn't hear or I was speaking too softly. And I don't speak softly often. This wasn't a case of that. Suggest that the food safety people stop in if they have it this hot all the time. I can guess there's a lot of food spoilage. I love this chain, but the manager here was obviously a person who doesn't care. She was who ignored my offer for the doors and my question about the AC. The word for her is rude. That's what we'd call people who behave that way. She should never be in front of customers. I won't be visiting this location again, ever. Suggest that if you care about health, then avoid this place.

Went to the tattoo convention and they were listing prices for food but not drinks. My bowl was 17.50 with a lemonade the priced jumped to 24.50 what the actual..... That's a ridiculous price and it wasn't listed anywhere. Not giving them any more business.

Mann this is some delicious Asian fusion food here very tasty . A wide variety of choices ,I had the spicy chicken and Tofu mixed together. Lot of toppings and not horribly priced . I paid 11 dollars with double protein. Very friendly staff as well ! Very nice seating inside.

Excellent customer service, this was my first time going to the place and I loved it. You get a plentiful amount of veggies, protein and the portions are large. Their spicy chicken is great as well and this is coming from someone who can’t stand chicken anymore. Enjoy!!😀

Stopped for lunch during a visit to Case Western Reserve University. We had the special bowl and a purple rice bowl with chicken, tofu, avocado and kimchi and lemonade. Service is similar to chipotle...fast and efficient. There was no miso soup available.