Kia Ora Fitness

Hate that there is no stairmaster and the smith machine doesn’t go any lower than knee level. Really need to update some of their equipment considering they make so much money off of members. I hope this changes soon if not I will switch back to Gold’s Gym once my year is up in a couple months.

Very rude, when we tried to fix and issue the owner and an employee were both very rude and called us liars. We then tried to cancel the membership and they threatened to charge our account four times before they would even think about letting us cancel the membership.

Pool stairs are very difficult to get up if you have any type of physical issues. It has kept me from going lots of times . Please get new steps that don't have such big gaps in between

I am canceling my membership and never going back. I joined the gym in Jan of 2025. On Feb , I had a devastating house fire and lost everything. I called the gym, explained the situation and asked to cancel my membership. They gym suggested suspending the membership and I chose to suspend until May. Within 3 or 4 days, I began getting recorded calls citing my payment was missed. Confused I called they gym and they didn't know why I was getting these calls. About a week later a person left a message stating because my payment Jan 20th (I don't remember the exact date) was before the fire they wanted there $28 (rounding up). I have been a bit buzy with insurance, dealing with a difficult departure from the residence, and balancing tight money from being on a fixed income. My days consist of non stop phone calls, emails and appointments to keep myself off the street. So no I didn't call them right back. My fire happened late Feb 1 and went way into the morning of Feb 2. The clean up for the fire site wasn't done until Feb 9th. Very few monthly bills were paid on time and every single creditor waived fees, showed empathy, and went out of thier way to help me. Kia Ora? Yeah they turned me into collections who now leaving recording on my phone several times a day. It hadn't been 3 weeks since a fire and you turned me into collections? You could have wait until the smoke cleared (literally) for your miniscule payment. Now that things have settle down, I will pay the money and I won't go back. Your lack of empathy for a new member who had a tradgey over less than $30 says a great deal on how you handle you business. I would rather pay $10 more for a gym with less amenities. Besides you allow the people at the pool to be incredibly rude.

For the membership cost, the equipment is a little outdated but the classes are pretty awesome. Pool hours are a huge issue. Not only are public hours rarely if ever communicated, but even when they are, there is rarely room for gym members to swim during after-work hours. I'm frequently told theres always suppose to be a lane open for members, and a handful of times that has been followed through. If you're joining for pool accessibility, this wouldn't be the most convenient or accommodating. The soap and shampoo offered in bathrooms and showers also just feels like hand sanitizer, and it doesn't quite lather.

We had the worst experience here today with my daughter. We spent $30 for a 20 minute lesson which ended up only being 15 minutes because Shaila in the front was checking us in and started talking to someone else while we were waiting and never told us we could go back. It was incredibly rude she just ignored us while we stood there while she talked to someone else until I asked if we could go back. We were 5 minutes late to our appointment. Then for the 15 minutes of swim lessons, my daughter mostly just was told to play with toys in the water. For $30 she learned nothing new or any tips to prevent her from drowning which was the whole reason for the lesson. I am so disappointed and upset. We drove over 20 minutes just for this. It was such a waste of time and money.

I wish I would have read more reviews on this facility. This place locks you into a ridiculous contract. I signed my son up for swim lessons. The documents were not clear and now I am stuck in a contract and being forced to pay $125 for 4 swim lessons, the swimming instructor didn't show up for one class and I am still being charged for it. Myself and three other families sat around and waited almost 20 mins before someone approached us. This place is not professional at all. I still have not received a response to my email in regards to the no show yet I have received emails about payment. Find somewhere else to workout and get swim lessons. Not worth the headache.