Christopher Kimball’s Milk Street Cooking School

Participated in a work group cooking event on site at the Milk Street Cooking School. While we were a large group (25), April and her team did a great job of engaging all of us in in the cooking process. April was amazing with her knowledge and connecting us to the food beyond simply the ingredients; explaining the history of the recipes and the connection to the Italian country side and the local ingredients. The team had an amazing cooking experience.

Placed an order, received confirmation of the order and a couple days later received UPS tracking info. Said the label was created, but UPS never received the order. I have tried contacting them via email and phone, never received a response. Seeing now that I am not the only one this has happened to, I'll be reposting this on a daily basis. Also, will be looking into reporting them to Boston's Better Business Bureau. Update, they reached out since this posted and 'reshipped' the order.

I was in Boston for training for a few days, and was so glad there was a class offered at Milk Street when I was there. Loved, loved Birgitte's class on Danish cooking. She is an amazing teacher, and her passion for great, fresh food and her love of the food of Denmark came through loud and clear. The cooking school space is heavenly, great demonstration island and wonderful hands on cooking area. The Milk Street group is warm, inviting and passionate about sharing their space and love of food. I have been a Cook's Illustrated, Cook's Country, Milk Street fan forever, so it was a thrill to actually be in their kitchen!

Terrible experience and customer service at Milk Street Store. I placed an order and paid extra for 2-day shipping. Got a shipping notification a couple days later. Several days later, tracking showed UPS still hadn't received my order. Emailed customer service for an update. No response except a generic auto-reply. Several days later I tried to call the store and was told they don't handle online-shopping customer service; email is the only contact method. Two weeks after placing my order, since UPS still hadn't received my item, I emailed to cancel my order and get a refund. Still no response. Ultimately, I contacted my credit card to dispute the charge and, miraculously, within a couple hours, Milk Street finally let me know my order was canceled. I will never do business with Milk Street again.

I love the online Milkstreet Cooking School! I enjoy them so much that I even took a class during my birthday! The classes are engaging, informative, and varied! The instructors are passionate about sharing their knowledge and love of food. The online community is supportive and welcoming. Even though it is online we get to know each other because so many of us keep coming back for more & we interact through the chat feature. The instructors always follow up the class with helpful class notes the next day. Also the instructors are very responsive with follow up questions if I email them.

Milk Street online cooking school virtual classes are amazing! The classes are livestream over zoom - you can ask questions in the chat and they are answered. The milk street teachers - April Rosie and Matt - are terrific and really show you to cook from their home kitchens with what they could get from the store that day. They also have terrific guest teachers from all over the world. I have added so many terrific cookbooks these guests have written to my collection. If life happens and you miss the class or you just want to see how they did something again, the recording is sent the next day. I have taken many of these classes and learned something from every one. If you want to really learn to cook at home from great cooks who clearly love to teach, these are unbeatable. Photo of tart I made from the class with Dorie Greenspan.

Terrible customer service. The only access to customer support is email. I have submitted two queries about an order I placed a month ago. No response. Payment was withdrawn from my bank account. I should have ordered from Amazon.