Boston University: Study Abroad

Overall the staffs here are very friendly and helpful when you walk-in and request for any services. The waiting time could be long due to the amount of requests that they have occasionally but in general they make sure we walk out with the information we need. However, one thing that could not get the fifth star from me is that the communication should also be more consistent through phone call request. Even though the people I have spoken with on the phone are very nice, caring, and patient, I might end up getting different answer for the same question every time I call in to check something. Hope this feedback helps!

School is 4 weeks away and I have yet to receive my new I-20, let alone even apply for my F-1. I don't want special treatment in any just because I am an international student, but some things NEED to be done quick, and are extremely time sensitive. I was super excited to go to BU, as it was my first choice, but now I'm having doubts about their efficiency. Regardless, even if I still wanted to, I might not be able to enroll as again, 4 weeks until classes start and no I-20, so...

They've been very helpful in all the times I needed, including on-campus work authorizations and transfer of sponsorship. They're always very quick to answer phone calls, though e-mail and in person visits can some times take a little longer. Not too much though. I'm satisfied.

I don't think they even deserve a one star rating. BU ISSO office is the worst, they are not helpful and takes a long time to respond to any messages or emails. The student advisors are useless and does not care about their students. It is just ridiculous how useless they are! I really don't understand why BU doesn't do anything even when there are so much complaints about the ISSO.

They are really slow, take forever to respond, and have no understating for sensitive urgent cases, they just rudely tell you to wait until they are free to contact you. Worst ISSS office I have dealt with since I came to the US.

Not sure why there’s enormous backlash over here but I have had no problems with the office. I understand BU has a large number of international students and hence the office can be busy always but I’ve always found them acommodating and helpful be it with travel signatures, CPT or OPT. This is in addition to the genuinely nice staff from the front desk employees to the amazing advisors.

The guy I spoke to promised me to fill out a transfer form for me in 5 business days, in the way that I know that he is just not gonna do what he says. (5 business days past, here I am.)