Ulta Beauty

Jenny is fantastic! My experience at Ulta was wonderful because of her. I usually don't write reviews but I thought she deserves recognition. I was looking for a new foundation and let her know my skin concerns. She recommended me a few products to prepare my skin before applying foundation and concealer. I feel much better about myself and will use the new skills she taught me.

I recently went to this location to exchange my Anastasia foundation shade that I purchased during the Black Friday sale. I explained clearly that I wanted an even exchange for a lighter shade, not a different product. The associate, Lety, told me the only option was to return and repurchase at full price. I asked multiple times if she was sure, because I felt it wasn’t right to lose my Black Friday discount simply for changing shades. She spoke with full confidence that there was no other option. It was the holiday season, I didn’t want to make a scene or call for a manager, so I left without completing the exchange. After driving home, I still felt this was unfair. I called the store and another associate kindly explained that a manager override could honor the original sale price. The next day, Emily helped me in person. She took full accountability, even though it wasn’t her mistake, and made the process smooth and professional. I left satisfied with the correct shade. I want to commend Emily for her excellent customer service. However, I am concerned about the inconsistency in training. Customers should not be pressured to pay full price when they are simply exchanging shades of the same product. If I hadn’t called back, I would have lost the deal I rightfully earned. I strongly encourage management to review training with staff so that all associates understand how to handle exchanges correctly, especially during busy holiday sales. Consistency and fairness are key to maintaining customer trust.

Well staffed, friendly, helpful. Terrific return policy. Girlfriend had Clinique makeup tryout. Well lit store. A wide variety of shampoos and other hair care products and prices seemed competitive with other online sources. Note that the men's selection is quite small, though frankly expected, based on the type of store. They had plenty of cashiers working the front and they helped check out quickly.

I was in Ulta’s Woodbury location today after trying to correct a gift card problem through Corporate for almost a week. I was very frustrated but The Assistant Manager Jordan and the General Manager Gabe are gems. They made what was a very frustrating/upsetting situation for me into one I will remember for their kindness, professionalism and true caring about their customers. Thank you

I had a very disappointing experience at this store. The customer service was extremely distracted and unprofessional. Staff seemed uninterested in helping and were more focused on other things instead of assisting customers. What made the experience worse was the clear feeling of unequal treatment. I felt disrespected and unfairly treated in a way that appeared biased and discriminatory. No customer should ever feel uncomfortable or judged while shopping. I hope management takes this seriously, provides proper customer service training, and addresses issues of respect and inclusion. I will not be returning this store and I take my money elsewhere.

Is there something wrong with your scheduling system online? I was scheduled for an ear piercing on Saturday, August 23 @ 1:45. I arrived at 1:43, and was greeted by a friendly gal that checked me in, gave me bottled water, and paged Summer. Summer arrived at 1:45, and rudely told me that she could no longer perform my piercing because I was late and that my appointment was at 1:30. I showed her my text confirmation, and she told me that the scheduling system was wrong or some lame excuse. She did ask me if I wanted to reschedule, but by then I was so frustrated with her attitude.

Lety has such friendly customer service and she was very helpful! I am a person who do not know what is good and Lety was able to help me with all that. She showed me around the store. That day was my first time ever going to ulta.