Loft Salon & Spa

They ruined my daughter’s hair and argued that it was fine! The owner is unfriendly and unprofessional. We went there for an all over color and left with two tones and spent $240. Very disappointing.

Do not see Ava if you want strong vivids or any sort of communication about your hair. I booked with Ava because she's one of the only stylists in town who markets a vivid service. As a new client, I made a mistake in the booking process and instead of telling me I made a mistake and helping me book the right service for what I wanted to receive, Ava massively messed up my hair, did not communicate anything about pricing, and took over 2 hours longer than I expected. She even had to push back her next appointment because she took too long on my hair. I ended up being charged over double what I expected and had the budget for. But because Ava had taken SO LONG, I was running late to my next event and was not able to talk money with her at the salon. When I texted and emailed Ava and Naomi about the issue, I was met with hostility and disrespect and gaslighting about my experience. I requested a partial refund, and then a full refund as my experienced worsened and they both ended up ghosting me. I've attached some pictures of my inspo pics versus what I walked out of the salon with. Ava is a very sweet girl in person with horrible customer satisfaction skills. I would not recommend Loft Salon to anybody who wants even a mediocre color.

I had an appointment (puralux smoothing treatment) with Abby yesterday, she was amazing and very accommodating. I wear a hijab and she was very respectful and gave me private room and helped with the booking process best days/ times for more privacy. I really appreciate her effort and my hair I feels amazing. I can’t wait to see her again soon!

What I wanted versus what I got for $200, never again! Terrible Naomi the manager so very rude and unprofessional can’t believe she is the manager very hostile! So unprofessional and aggressive Naomi stated she wouldn’t give me a refund and that’s their policy but then the hairdresser gave me back half my money with gaslighting. A whole unnecessary mess.

Ava was not intimidated by my crazy, frizzy, corkscrew hair and took a very personal approach; going creative and cutting utilizing methods outside the box. I requested a deep conditioning on the spot and she worked that in, too. I love my hair, thanks to Ava.

I had my first haircut with Abby today. She gave exactly the cut I want because she listened to me and gave suggestions for my hair type. Very skilled and talented.

This has been the best salon I have gone to yet!! Heather does an amazing job on my hair and have not had a bad experience once. I am very picky with who does my hair as I have thick curls that have a mind of their own. Just today I went in wanting a big chop for the summer, this always makes me nervous since curls always spring up making it look a lot shorter. Heather did an amazing job and gave me the perfect length!! I could not ask for a better hair stylist and will be staying here.