The Red Chair Salon

I am extremely happy with my appointment with Paige! I booked to get a fashion color on my virgin hair. She listened to my wants during consultation and talked through the process and maintenance of what I wanted. She was very attentive, making sure my hair wasn't processing in bleach too long as to not damage it. She was very transparent about pricing as well. She was also very enjoyable to talk to! The end result was stunning!

I've been getting a double process for over 10 years and this was by far the worst service I've experienced. My hair lifts easily, the stylist (Haley) knew this, and she still fried it beyond belief. She also missed half of my head with the toner. And she didn't rinse my hair or blow dry properly so my hair was crusty and frizzy beyond belief. I'm really disappointed. I used to do this process myself during COVID and did a significantly better job. No decent stylist would have let me leave looking like this. Edited to add, replying to the owners comment: I was fine with the tone (although I did tell her it was more than any other stylist has done before)- my review doesn't mention thatat all. At the appointment I did not see that the entire back side of my head was not toned. Why does your reply not mention that? I have a photo attached of how bad it is. Would you be satisfied with that? Are those your typical standards? Your stylist saw that and hid it from me hoping I wouldn't notice. That is beyond negligent. I also had booked with a senior stylist and the stylist was switch on me after I booked. Had I know it was someone who didn't have any experience, I would have rejected and gone to another salon. Nobody should be getting their hair colored by Haley.

Hi Howie, Thank you for responding yesterday and conducting a review today. I wanted to clarify a few points: I did not hear anything about a shampoo or scalp massage during my visit. If I had, I would not have declined it, because it's one of the reasons I specifically booked the "Short Cut"($65). On Vagaro.com, where I booked it, it explicitly states that all Cut & Style appointments include a relaxing shampoo and scalp massage. While I did give specific instructions (including "please add a lot of texture on top"), the haircut took only about 15 minutes. On past visits to Red Chair Salon and other salons/barbers, a textured, messy short cut with that level of detail takes longer than 15 minutes. Fifteen minutes felt rushed and did not reflect the level of service I've received from your salon in the past. At checkout, I tipped in cash and didn't voice dissatisfaction on the spot because I assumed I might have accidentally booked the wrong service. I chose to give the staff the benefit of the doubt because of my positive experiences in the past. However, when I left and checked my confirmation email, it clearly showed I had booked (and paid for) a Short Cut with shampoo/scalp massage. I called the salon at 6:36 PM (11/21) that same day to clarify what had happened. The staff member who answered told me that I did not receive the shampoo or scalp massage because I had been charged for a clipper cut ($55 and $10 less expensive then a short cut), and that this lower tier service was the reason for not receiving the /shampoo/scalp massage. This contradicts both the receipt and the holiday promotion email. Also, I had Vagaro.com pulled up on my computer while calling, and I read during the call that the cheaper clipper cut included the shampoo and scalp massage. I pointed out this discrepancy to the person who picked up the phone. After that, I asked for Amy's email, to which I was redirected toward a refund/complimentary redo. I decided to end the call shortly after. Regarding expressing my concerns publicly on multiple platforms: I tried to contact Amy via email and I could not find her email online. So I searched LinkedIn and wanted to contact her there, but I didn't find her. I instead found Howie. So I messaged you first on LinkedIn at 7:37 PM (11/21). I saw you had only 3 connections and assumed the account was inactive, so I posted publicly on other platforms to let management know what happened. I've have had great experiences in the past, which is why I initially gave the benefit of the doubt(and left a tip!). Unfortunately, this visit fell far short of the standard I've come to expect from Red Chair, especially because I have a family wedding to attend next week. I appreciate your ownership and conducting a thorough review, so I will change my rating from 1 star to 3 stars. As for the refund, I'll respectfully decline it and won't be returning in the future. I just wanted to make sure the full context was clear. Shahriyar

I had such a wonderful experience visiting Red Chair Salon for the first time, especially with Paige, my new stylist. I came in because I needed my hair to look perfect for a big event where I’d be walking a red carpet, and Paige absolutely delivered. From the moment I sat down for the consultation, she was attentive, warm, and incredibly professional. She listened to all my concerns, helped me figure out the perfect style on a tight schedule, and still managed to get me in and out efficiently without sacrificing quality. The salon itself had a fantastic vibe and a welcoming atmosphere, and everyone there was just lovely. I left feeling like a million bucks and ready for my event. If you’re looking for a new stylist, I can’t recommend Paige and Red Chair Salon highly enough. You won’t be disappointed!

Amy has been cutting my hair for years and I feel like family every time I walk in. Last time, Amy was busy, but since she knew me so well- and her crew- she had Kendall give me a cut. Amazing talent and true kindness. Best cut yet- I felt like a rockstar. I can’t say enough, other than it is true- Red Chair Rocks!

Annalise was so nice and definitely made me feel taken care of and helped me get exactly what I wanted, and it turned out so pretty. Definitely my new favorite place and I'll be coming back! There is also a public parking lot across the street which is convenient.

I’ve been seeing Laken at Red Chair salon for over a year now. Her fashion color is exceptional. She listens to what I want (skipping bleach sometimes, extra care with sensitive skin) and has fantastic vision for the look. It always fades beautifully, too. Staff is always friendly and I appreciate the appointment reminders - useful without being annoying. 🙂