Imagen Salon & Day Spa

This has been my worst experience ever at a salon/spa. When scheduling I requested an experienced stylist for a root touch up, highlights touched up and a trim. I did want a bit of contrast so I brough photos. Come to find out upon checking after the fact, Justina has only been licensed 8 months and it is apparent that she should still be in training or at the least supervised closely which was not the case. After four hours I left with patches of grey roots, no highlights remaining, and an orange tinge to my hair (long story), exactly everything I expressly asked not to have. Haircut was also uneven and choppy. So, a couple days later after trying to work with it I called the salon manager in hopes something could be done. She was very kind and apologetic and arranged for an experienced stylist, Erica to redo my hair. This is where the situation gets bad. I arrive at the second appointment, and all seems well, Erica assesses my hair and goes back to prepare the color. When she returns quite a bit later, she is upset and berates me, telling me she spoke with Justina and basically calls me a liar. She would add a few highlights but that is it. I asked to speak with the manager again and Erica responds, "I am handling this now". And continues to berate me in front of another client and stylist in the next chair. There is much more that transpired, it was a very upsetting experience and I do not understand where the hostility came from. As I am leaving the appointment Erica actually said to me "just so you know, as an experienced stylist I charge much more than Justina, this service would have cost you $287. Well, this is the issue, I requested an experienced stylist, I am always willing to pay for the service and have never hesitated to pay well over $300 for a complete color and cut. I was not looking for a freebie and had paid significantly for the service I received. As I was leaving Erica repeatedly said "Just so you know" three times to me. This has been one of the strangest experiences, it is just hard to understand. Erica noted the roots not being covered, the haircut being uneven, the monochrome color, her word. How this could be my fault is beyond me. I am not leaving this review to be vindictive; I just hope it can help someone else in the future avoid a similar situation or even the business make some much need changes.

Because we have been doing quite a bit of traveling recently, it has been wonderful that Erica has given me a perfect cut and style that I can easily maintain when we are out of town! The fabulous color and highlights also stay looking great for weeks! Our family has been going to Erica for almost 10 years. We have always found her to be extremely professional and incredibly personable - which is such a great combination! We are so thankful to have found Erica! She is a great listener and never has an unkind word to say. She has created a style and color that is perfect for me!

Andrea is amazing! I really enjoyed my time with her and she gave me a great haircut. She really listens to you and is very professional. I will be back to see her in 5 weeks for highlights. The salon is gorgeous and all safely precautions are taken.

Magnificent first appointment with Angela. We are just in the process of moving here from out of state and was a little hesitant starting over with s new stylist. Angela was an absolute doll and so fun to work with. She did an exceptional job from the very first step to the final product in my color/cut. One of the very best blonde color and cuts I have ever had. The price was very reasonable. The salon is beautiful and serene. Everyone is so friendly and welcoming. So thrilled I found my perfect place.

I cannot say enough great things about this salon! They're so friendly, and sweet and kind. They always have fresh water and coffee and tea at the little water bar inside. My stylist is Maegan, and she in my opinion is the very best. She always goes above and beyond and makes me feel and look a million times better than the last visit. They always style and make your hair look it's best before you leave. They're very easy to make appointments with. I highly reccomend this salon spa to ANY one looking for a stylist.

I called in the morning for a same-day appointment. They were kind enough to be flexible with my schedule and fit me in for a paraffin pedicure, hair cut, and conditioning treatment. The massage chairs were better than your typical nail salon which was a nice surprise. All of the cosmetologists were very professional and did a wonderful job while also being a nice relaxing conversation. I left feeling refreshed with my hair and nails looking great.

Andrea is the BEST! The only one I trust to touch my hair. She books up and for good reason. She takes her time to do a good thorough job and it's always a pleasant conversation along the way. Like talking with an old friend everytime 💕