JCPenney Salon

I got my hair cut yesterday. It’s uneven. I asked for the Butterfly she face framed me on one side of my head and trimmed the other side. I have been here several times most of the times they do great at coloring. Haircuts are never right, never. They always come out uneven unless it’s a straight across no layers.

Sarah (26 years experience ) murdered my hair. I called and spoke to Becky (manager) and she said she would fix it but I'm scared to go back. I went in for a simple conditioning treatment and trim and she butchered my hair. Now I'm terrified to let anyone touch my hair again. I can't even style this. It's so bad. Traumatizing to say the least.

The hair stylist was good.She was very helpful, friendly and knowledgeable.We only had trims and were charged 45.00 per person. All together we spent over 100.00. We didn’t get a wash or style so that was a bit over priced in my opinion.

***Just adding one last thought to my epic review. It has been a year. No scissors have touched my head, still scared to let anyone tiuch it. Oh, and Shout Out to the company, the manager, anyone, for, at any point, reaching out to me. They didn't? Oh yeah, thats right, not a peep. So I end my saga by cutting up my jcpoopy card and well, bye felicia. **Update 2: I have now entered the teenage Justin Bieber phase of the bad hair. Since I am a 58 year old woman,not a good look on me. Thanks again for the compassion shown by your management and staff. (None at all) Im sure I'll live, but I really hope karma works,just saying. ****Update. It has been a month. I didnt want money or anyone fired, but at least I was expecting an apology and an 'I have spoken with my people about listening'. Quite honestly its not the first time I wasnt listened to, but all the others weren't as drastic, trims, or i was ok with the result. I hate my hair still. Hate it. My self esteem is in the toilet and no one reached out at all. Ok. Well, bye felicia and for anyone thinking about going to this salon...obviously they dont care. I can't get over going to my birthday dinner with a swollen face from crying, not eating and not wanting to look at anyone. So, thanks for your kind words...not.* ****************************************** I have been going to this salon for years. I have had great cuts and ok cuts, but never bad. Until now. I recently had surgery and wanted to feel better so I went in after a dr appointment. I showed the stylist a picture. I said: hey will this work with my hair. I showed a second Pic, same style but longer and said can you do this but in between on length. Iknew it would be shorter but I did say I didn't want too short. I sat and for some reason she started on the left side of my head. Before I knew it she had cut wayy too much off the side. Then the back. I was stunned but she had my hair in her hands and I just had to wait for her to even it out. It was bad. She had to use clippers...which she even told me she wouldn't have to do. I should have said something but the damage was done i just had to let her even it out. But she just kept cutting. I was actually crying. If you cant do the cut i showed you, say something. I would have found something else. She gave me pixie cut number 3 from the hair school textbook. I didn't ask for it. I had to hide my face. I left in tears. I couldn't write this for 2 weeks because I can't look too long in the mirror. I hate it and it will take a very long time to grow out. I hate the way I look. I spend a lot of time crying. Before you tell me I should have said something, I had just had surgery. I'm not a confrontational person and all I could do was just let her even it out. I learned my lesson. Next time I say stop go get someone else. In the meantime I have a horrible pixie cut that will make me cry for months. So thanks.

I got a hair trim from the JCPenney Salon in the Odessa location today and I wish I could go back in time and never do it. I went in (not sure what the girls name was) and I asked for no more than a 2 inch trim. She did not wash my hair and I had asked for just a quick trim and no styling. When she finished my hair I got up and paid for the haircut, the total cost was $45 which absolutely shocked me considering my hair wasn’t washed or styled at the end, just trimmed. When I got home I noticed that my hair was extremely short and about 6 inches was cut from my hair and it was uneven in several places. I definitely do not recommend coming here if you want to keep the length on your hair.

I have NEVER been this pleased with a haircut!! Jasmine gave me long layers with bangs and she did a phenomenal job. She was very well knowledged in hair and very vocal with what I wanted not trying to give me what she wanted.Kind soul great convo will be back for her service!

I went to JCPenney salon after my hair was botched at a "high end salon" where they refused to fix my hair after they messed it up! Ms Denise and Ms Becky were so very nice and took me in without an appt. Ms Denise did an exceptional job at correcting someone else’s mistake. I one 100% recommend Ms Denise as she can meet your every need! Very knowledgeable and holds her self accountable every step of the way. I’m si happy she took me in! Thank you JCP salon! Thank you Ms Becky and most importantly thank you Ms Denise!!!