William Edge Salon

Absolutely love my hair — Kellie at William Edge Salon is amazing! It was my first visit to William Edge Salon, and the front staff was so friendly and welcoming. Kellie did an incredible job with my color, tone, and highlights — exactly what I hoped for. She really listened to what I wanted for grey coverage and blending, and her expert suggestions made my hair look soft, natural, and beautiful. Highly recommend her! Thank you Kellie! Blanca

I am new to the area and had a very unflattering cut from a different salon. Between a haircut that I disliked a lot and that salon's prices, I did more research and found William Edge. I had an appointment with Alicia for a free consultation and scheduled with her for highlights to give me back some much needed texture and body. Alicia also trimmed and reshaped my hair so that I can grow it back into a more attractive style. I've already rebooked with Alicia for my next cut! Alicia and everyone at William Edge made me feel very comfortable. It was a nice experience overall.

Came in with a hair emergency. Left looking like I have my life together. Loran is AMAZING. The cut is perfection, the color is fabulous, and the Aveda products have my hair smelling and behaving better than I do. 5+ stars, would trust Loran with my hair forever.

Mariana did an amazing job on my hair today. The whole team was incredibly kind and welcoming. I’m so glad I finally found someone who understands and treats my hair with such care. The product smells so delicious! Thank you so much for listening and care! God bless you!

I visited William Edge on Friday the 10th of February. I told the stylist about my hair’s history and a year ago I had some grey hairs covered up for my wedding. I told the stylist I feel extremely self-conscious about them but since there are only a few grey hairs, I would rather not go through the hassle of permanent color again. At the end of my service when my hair had dried I noticed that the final color of my hair looked wrong. Instead of ignoring my grey hairs I now noticed that several areas of my hair had actually turned grey during the process. I told the stylist I didn’t like the color and that I now had more grey hair than when I started and that I wasn’t happy with it. I was told that she didn’t have time to wash my hair and develop or fix the problem because she had another client after me and she was already running behind. I offered to wait in the salon until the all other clients were finished to give the stylist the opportunity to fix the problem. I had driven from San Antonio and taken a half day off work for this appointment and wanted to leave with the problem resolved. I was told again that she had no time and that I would have to come back if I wanted the problem fixed. Eventually I felt extremely uncomfortable and anxious as I felt like I was being an imposition and was being pushed leave. I agreed to leave and was given developer to wash my hair with when I was home. I don’t know if this a normal procedure with all clients to finish the developing process at home but I paid for a service and was left feeling very unsatisfied and embarrassed when I left the salon. I called the next day to ask for a refund so that I could try to resolve the problem at another salon. I was told that was not likely to be an option and that they would prefer to fix the problem themselves. As I had felt extremely uncomfortable the previous day, and anxious about returning I pushed again for a refund. I was told that only the owner would be the only person to authorize a refund, I asked to speak to the owner and was told they would call me at the end of the day. Nobody called. I knew they were closed on Sunday and Monday so I waited Tuesday, but still no call. I called back again mid day Wednesday and was again told the only option was for me to come in an have them attempt to rectify it. Again, given how uncomfortable I had felt at the time I did not see this as an option. I again asked to be contacted by the owner. Again I was told they would call me at the end of the day. Again, nobody called me. I have tried to be courteous and clear with my request when speaking to employees on the phone. At one point I re-iterated that my whole experience had left me feeling uncomfortable at which point I was told that if the phone call was uncomfortable that it would be best to just end the call. I’m just frustrated that I am being forced into writing this review because the owner apparently has no intentions of reaching out to me to try and resolve the problem directly.

I always have a great experience at this salon. Lyndsie did a fantastic job today. Gorgeous color, cut and blow out. Highly recommend!

Becky just did my hair. She was great and very sweet. Have a wonderful scalp massage. I’m pregnant so it was nice to get some relaxation before my cut and style. Thank you Becky!! 🩵