XEX Salon

My hair was botched due to a technique/ application error of the enlightener color- a dye with bleach in it- they didn’t apply this color from my root down to where my previously bleached hair was, so I had a very dark and obvious band sandwiched between hair that has been lightened. I’ve been to this salon a handful of times now and this was the worst outcome I’ve had. When the color was revealed, I told my stylist I needed it to be fixed ASAP. The stylist tried to convince me that a toner would be the solution but that it would darken my hair overall, which was not what I wanted. I came in the next day to get a color correction- this is what I would’ve been charged for if I had went to another salon and asked them to fix my hair. After 2 hours, it’s discovered my stylist had not applied enough lightener to the band to fix it. In this time, two stylists who had never done my hair took the liberty to try and blame the outcome of my hair on me- the first said i was changing the formula too much (which since I’m the client, I’m not putting formulas together in the first place, but also the adjustments I asked for each visit were to correct the things I didn’t like about the previous outcome), the second tried to explain to me that I waited too long to get my roots done & that caused the band- never mind the fact that there was no lightening product put on the band during the initial service, which my stylist admitted to making the mistake. The outcome of the ‘color correction’ is even worse than the original appointment. I sent a detailed message to the salon the following day asking for a refund, providing as much info as I could to give a full picture. At the end of the day, I left the salon looking like i had an uneven, reverse ombré. My hair is now severely compromised because of the banding that is just a couple inches from my scalp. The reply to my message was a call asking what I actually wanted- a refund or ANOTHER service. Why would I want another service when the last time I went in to get it fixed, it came out even uglier than the first time? The person on the phone asked several questions that were addressed in my lengthy message, showing me they didn’t even care enough to read it all. They claimed the owner was on their way in to come fix my hair- interesting seeing as I was en route to my vacation which my stylist also knew about, and was mentioned in the messages, but also I was not aware of that at all- it felt like an attempt to placate me. After I said I wasn’t comfortable getting my hair done there ever again, they said they needed to get permission from the owner to refund me. They called back shortly and applied the refund ($87.50, which will be a small small drop in the bucket to what I’ll have to spend to fix what they royally screwed up). While they did refund the service (which I’m grateful for though I’m still out $100 between parking and tipping the stylist who screwed up my hair for their time), I’m appalled that anyone in that salon could see the photos I sent and not immediately apologize for the carnage their stylist created. No management called me to speak about my experience, just a cold ‘we’ll refund you’ as if they didn’t just completely ruin my hair. Had the owner taken the time to speak with me at all or show any compassion for the situation I’m now in for trusting a licensed hairstylist to know how to do their jobs, this review wouldn’t exist. I would not recommend this place if it was the last standing salon in the world. You’re better off box dying your hair than trusting these ‘professionals’ to do their job/ have the knowledge to fix when they make mistakes. You’ll get blamed for your stylists shortcomings, and you’ll be stuck with disgusting hair. First two pictures were from the initial apt where the band was created by the stylist, the last 3 are what they felt was acceptable to allow me to walk out of the salon with as a ‘fix’ to the botched appointment.

Had my first appointment at XEX with Dalila and I'm glad I did! She was very pleasant and professional and did an amazing job on my haircut. I had an average experience with a previous barber and definitely was all positive at XEX i will definitely be back. Have gotten compliments all day so I'm very happy with Dalila's barber skills and my finished results everything is lined up and on point 10/10 5 stars !

I've been going here since I moved to Chicago last year and have never had a bad haircut. Molly is an awesome stylist! she listens and also gives feedback when I ask for her opinion on my preferences. It's not always easy to cut and style Asian hair but she does a great job every time.

I’ve been coming to XeX for almost a year for root touch ups and cuts. Each time, I’ve seen Kristina L and she does great work. I’d recommend her to anyone. I’m always happy with the color and style and leave feeling confident. The front staff is always very nice and accommodating when I’ve had scheduling questions. Booking online (or calling) is also very easy and convenient. The salon is always clean.

My hair always looks and feels amazing after getting it cut and dyed here. Kristina is truly the best, she listens closely to what I want and understands the style I’m going for every time. The products they use and sell always make my hair feel lighter, softer, and healthier. I always leave feeling refreshed and confident.

Alicia Zhagui did an amazing job on my hair 😀 I had grown out bangs and asked for face framing layers and long layers all around and she fulfilled my request perfectly! Best haircut I’ve had in years, 10/10 highly recommend XEX and especially Alicia. Easy to book an appointment and price was also very reasonable especially for the quality!

Kristina is hands down one of the best stylists I’ve been too. She has been able to achieve whatever I ask to be done with my hair, and I always leave with healthy, shiny color. She seriously works miracles.