New Star Hair Brooklyn

New Star Hair Brooklyn — Review (January 22, 2026) Katty helped me tremendously with putting together the hair product I wanted. She was patient, professional, and consistently checked in to make sure I understood everything and asked if I had any questions. If you have creative ideas and want to customize or put together a wig, Katty is the person I highly recommend. Even if someone else tells you they can’t do it, ask for Katty—she’ll do her best to help and guide you the right way.

I’ve had a great experience at New Star Brooklyn. I traveled over an hour and a half to get there and yes, it was worth it. From measuring my head (your girl has a small head) and customizing it to me, the experience was great! They were busy but still accommodated me. Definitely a five star experience!

I found this place because of Instagram. What a waste of time and money. Your wig is not made in 30 minutes. If they are unable to upsell you, then you are not a valued customer. Once you pay, they do not care. Had a wig made that looked a mess & didn’t fit on my head. Plus All of the tracks were showing. It didn’t fit and 40% of my hair was out and they tried to tell me it did. I was told I had too much hair and ended up needing a cap two sizes bigger so they had to redo my entire wig. They attempted have me come back another day because they close at 7. They were yelling at each other in another language. I’m convinced they only have five stars because they give you a store credit & discount if you write a review. On Instagram, they say how great it is how they measure your head how they walk you through how to choose your wig and your style, etc. That is all a LIE! The only positive experience I’ve had in the salon was with the Stylist Stacy. They don’t even deserve her.

I’ve frequented this shop since they opened up and honestly the customer service has gone extremely downhill since. I paid $60 for a frontal replacement and $40 to add a bundle on an old unit I’ve had for months. This is a wig I’ve worn forever, correct size and good high quality bundles. The wig I picked up was like 3 cap sizes too big. Way too big for my head. I asked them to fix the situation and was met with such an extremely dismissive and rude attitude from the lady behind the desk. She basically told me it’s not their problem as all they did was a frontal replacement and they didn’t construct the wig and if I want it remade I would then need to pay an additional $100. No customer service, and unwilling to work with me. They don’t care you’ve been a long standing customer, they’re money hungry and focus on upselling only! Only upside was the stylist Stacy who sewed my wig smaller BY HAND because they refused to sew it on the machine for me. Thank you so much Stacy!!! I really appreciate you. Beware of this shop and take your business elsewhere where you’ll be appreciated.

I brought in my frontal and bundles the young lady at one of the stations walked me through the process and helped size my head with a cap. She was really nice and helpful idk her name but her last name was Brown like mine "hey sis!" Anyways yes it took them a couple of hours to make my wig but it’s holiday season so I totally understand. The wig was a little large after I picked it up but I came home and just overlapped the back of the cap, stitched it and it’s good to go. $50 since I brought my own bundles and frontal

I went to New Star around 2 PM on Wednesday but it was packed and I knew I’d be waiting a while for my wig. They were helpful on my walk in but of course there is but so much they could speak due to the amount of people. I ended up telling the woman I’d be back first thing in the morning. When I got there at opening, they were still finishing up wigs from the day before so I had to wait for about an hour and a half before Sue started on my wig. But baby, when she started, she was fast and efficient. She ensured she didn’t cut my weft and only cut a bit at the top so it could be flat. If you stay, you can try on the wig when they first put on the closure. Also, shout out to the stylist who made sure to answer everyone’s questions and provide guidance. If you need them to do the bleaching, plucking, etc. they can do that as well. Overall, a great experience. If you want to watch them make it, plan accordingly.

I’ve been a loyal customer of New Star Hair since 2012, but unfortunately, my most recent experience was extremely disappointing and disheartening. I dropped off my wig for a closure replacement specifically a 6x6 closure with four 30-inch bundles. I was scheduled to pick it up the day after July 4th. Trusting the integrity of the business, I briefly checked the closure at pickup and took the wig home. However, when I went to have the wig installed, I realized it was only 22 inches long not the hair I originally dropped off. I immediately contacted the shop to inform them of the mistake. Despite my long history as a customer, I was met with disrespect, denial, and a complete lack of accountability. What’s most upsetting is that the wig I brought in was not returned to me, and I received a different, shorter wig in its place. The dismissive attitude from the staff was unacceptable, especially given the loyalty and trust I’ve extended to this business for over a decade. I expected better treatment, honesty, and professionalism from a company I’ve supported for so long.