Wild Orchid Salon - Westlake 360

Unfortunately had a bad experience with a full balayage coloring service from Ashley Kniffin that left my hair with orange / dark yellow chunks despite walking through that I wanted a natural warm blonde tone and looking at a photo from Pinterest during a pre-appointment consultation. Ashley was nice to fix some of the areas after my appointment and I was scheduled to come in for a 3rd time to tone and blend more but my appointment as canceled last minute and I was told I would have to see a different stylist and pay on top of the $400 I already spent to fix it. Now I'm left with hair that needs to be fixed by another salon right before the holidays. Please do yourself a favor and do not make the mistake I did; go to a different salon.

Meeting Holly was a gift from the universe. I walked in as a 35 years old with a head full of grays and walked out FEELING and LOOKING 30 years old with my natural hair back! I am obsessed and now will ONLY let Holly touch my hair moving forward! Thank you queen for bringing me back to life.

The salon and staff were nice. But I must caution about the Express Brazilian Blowout. It is a different product than the regular Blowout. $160 and product does not work. Didn’t last one week. Unfortunately salon did not stand behind their product even though I offered to pay for a full blowout at a discount.

Today was our first visit and we had Ashley as our stylist. She was absolutely amazing. She was so warm, welcoming and so kind to my daughter. We definitely can’t wait to visit her again soon. Ashley, you’re an incredible human being! Keep shining like the the star you are!

I cannot say enough about my appointment with Brook in Bee Cave. I am in love with the cut and the color as well, but when I mentioned I was hoping to be lighter, she immediately rescheduled me to come back in to get it perfect and refused to accept payment for the color until I am satisfied. Integrity gets you repeat business. I found my new stylist! Thank you for such a great experience.

I called to schedule two kids haircuts at the Westlake location. They required a credit card over the phone to take the reservation - I was okay with this and understand why. I was told that failure to cancel the appointments less than 48 hours out would result in a 50% fee and less than 24 hours out would incur a 100% fee of the services scheduled - I agreed to all of this. The day of our scheduled kids’ haircuts the salon called to cancel on us - only a few hours before the appointment. It’s annoying that their customers are not allowed to cancel without paying large fees but the stylist can cancel without penalty hours only before. I asked if anyone else could cut our children’s’ hair at the scheduled time and the salon said that there were in fact available stylists for the kids cuts but that we would have to pay the adult haircut rate, not the kids’ cut rate which is half the cost. They could have had someone else complete the appointments instead of cancelling on us last minute but they insisted on charging us double for their stylist not showing up to work. This policy only protects the stylist not the customer and its unfair. Honestly don't waste your time.

Oh WOW!!!! So, I possibly just received the best hair color of my entire life and it is all thanks to the amazing skills, abilities and artistic vision of Frank Martin, colorist extraordinaire!!!! I kid you not, I have not run in to somone who cares more about the end result of his/her work in....well, forever. On top of the incredible final product, Frank is one of the kindest and sweetest people I've met, making the experience all that much better, it was like hanging out with an old friend and not just someone I met for 15 minutes, two days prior, for my color consult. The salon is really nice, so clean and orderly, and the staff, all the way around, was remarkable, funny and just a neat group of people. It was such a comfortable environment and I cannot wait to go back! If you are looking for a great salon and a stylist...Wild Orchid Salon and Frank Martin will NOT disappoint.