H-E-B plus!

have absolutely never been so completely and utterly disrespected in all my years of living and grocery shopping here in Victoria! If I could figure out a way to give this HEB zero stars, or perhaps even negative fifty stars, I most certainly would without a single second of hesitation! Let me set the scene for you, because what transpired in lane four this afternoon is a complete and total travesty of customer service, and frankly, an absolute insult to common sense! I am still shaking with sheer indignation as I type this, and my face is practically glowing red from the utter audacity of it all! ​I came into the store today intending to purchase a simple, wholesome lunch for myself and my family. Your weekly circular clearly stated—in bold, prominent print, mind you—that if a customer purchases a large container of your homestyle soup, they are entitled to a free side salad. What a delightful little promotion, right? Wrong! It is a devious trap designed to humiliate loyal, paying customers in front of the entire community! I had placed exactly three large soups and three side salads into my shopping cart. Three soups, three salads. It is simple math. A child could understand it! ​When I finally arrived at the checkout, the young man at the register—I believe his nametag said Brayden or Jayden, bless his heart, he looked like he was barely old enough to tie his own shoes—began scanning my items. The first soup and salad? Perfectly fine. The coupon applied. The heavens parted. The system worked exactly as advertised. But then, tragedy struck. He scanned the second set, and the register beeped that dreadful, shrill, error noise that alerts the entire store that something is wrong. Brayden looked at me with blank, uncomprehending eyes and told me the coupon was "limit one per transaction." I chuckled at first, assuming he was making a poorly timed joke. But no, he was completely serious! ​I took a deep breath, maintaining my absolute perfect composure, and explained the fundamental flaw in his logic. I said, "Sweetheart, listen to me very closely. If I take this first soup and salad, pay for it, walk five feet out of your automatic sliding doors into the blazing Texas heat, pivot on my heel, walk right back inside, and get back in this exact same line, I can use the coupon again, correct?" He just stared at me and nodded slowly. SO WHY ON EARTH CAN WE NOT JUST DO IT ALL RIGHT NOW?! What is the magical, mystical difference between me standing here in this spot, versus me doing a literal lap around the foyer like I am trying to get my daily steps in?! ​It is the principle of the thing! The absolute, unwavering principle! You are essentially demanding that I waste my precious, valuable time playing a ridiculous game of musical chairs with your automatic doors just to save a few dollars on some lettuce and croutons! It is not even about the spring mix or the ranch dressing, it is about the blatant lack of common sense! The people behind me in line were beginning to huff and puff, and I turned around and said, "Do not be upset with me, be upset with this completely illogical computer system!" ​I asked to speak to a manager immediately, because clearly, Brayden was not equipped to handle high-level critical thinking. Well, the manager finally ambled over—a woman who looked entirely too pleased with herself and was walking at a glacial pace—and she gave me the exact same corporate nonsense! I said to her, "Bless your heart, but do you hear the words coming out of your mouth? Do you realize how utterly preposterous you sound right now?" She just kept repeating "store policy, ma'am" like a broken record player! The fact that your computer system is so archaic and deeply flawed that it cannot process a simple multiple-item discount without requiring the customer to physically exit and re-enter the premises is frankly embarrassing for a company of your size. I ended up leaving the other two soups and salads sitting right there on the conveyor belt.

Victoria's local H-E-B Plus grocery store is a bustling hub of convenience and quality. Known for its extensive selection of fresh produce, household essentials, and more, H-E-B Plus caters to diverse shopping needs. The store's awesomeness lies in its commitment to providing a wide array of products, including electronics, outdoor cooking home goods, and even entertainment options. However, it's no secret that on Sundays, especially after 12 pm, the store experiences a surge in customers. The lively atmosphere reflects the community's appreciation for the one-stop-shop experience. Despite the crowds, the efficient staff at H-E-B Plus strives to maintain a smooth shopping experience, ensuring that customers can still enjoy the convenience and variety that make this grocery store a local favorite.

The bagging is seriously an issue. The baggers either move too fast or too slow and never fail to put too many products in a singular bag. I’ve even had a manager bag without thinking it through. I’ll start bagging my own groceries at this point because I highly doubt there will be any resolving this.

This is my favorite grocery store. I love the selection and cleanliness. The staff are friendly and efficient. Someone is always at the checkout to direct you to the fastest checkout lane. You get through fast but don't feel rushed. The BBQ is fantastic! My husband accompanies me every time I shop here so we can swing through for BBQ. The bathrooms are clean and functional. I drive 55 miles to shop at this location because the HEB store in Livingston is consistently awful.

I use HEB Plus in Victoria, Texas for my mother's medications. She has a lot of prescriptions. Today I went through the pharmacy drive-thru to check on one of them and a woman was washing the outside window of the drive-thru and was clearly done when I pulled up in the lane. I noticed a traffic cone between the 2 drive-thru lanes, but the cone was not in use, just sitting on the concrete divider of the 2 lanes. As I sat for several minutes waiting, the woman working the drive-thru told me " I'm not going to help you until the cars in the other lane have been served because the lane you are in was closed. Now, I don't have a problem with waiting for the other cars who were "ahead of me" if it was a matter of fairness, but this was not what she said. She stated that the lane was closed. With no sign or traffic cone or indicator that the lane was closed, it was clearly open. When the woman had served the last of those cars, a different woman asked if she could help me. I had seen this woman talking most of the time I was waiting. I have to say that the fact that this second woman was available to help me the entire time I was waiting but chose not to really upset me and I will be contacting HEB corporate concerning this. I will also be moving my business to a more professional pharmacy.

Their Asiago Cheese Bread (in the Bakery) is SO good. Just brown it a little in a frying pan & it makes a great sandwich. Better yet, get the Boar's Head Maple Glazed Turkey & the Boar's Head Colby /Jack Cheese for a fantastic sandwich. I really wish I had an HEB Plus in my town. But whenever I come to Victoria, I have to stop here. I LOVE MY HEB !

HEB disappoints again. Why don't they install self checkouts for more than 10 items? Very disappointing they haven't. Wal-Mart is a more pleasant experience because I can bag my own items.