Albertsons

Dear Albertsons Bakery Team, I’m writing to express my disappointment with a recent cake order for my grandmother’s 80th birthday. What I received was completely different from what I ordered and expected. First, the cake was significantly smaller than what was described at the time of order. While I could have overlooked that issue, the presentation was extremely sloppy—it looked rushed and thrown together. I had my father pick up the cake for me, and when I saw it, I immediately called the bakery to express my concern. I explained that I was already at the party and couldn’t return the cake right away. I was told to take pictures and come back the next day. When I returned with the photos, I was disappointed again—this time by the lack of concern or accountability. I was given only a partial refund and felt that my complaint was not taken seriously. For such a special occasion, I expected better quality and customer service. This experience was frustrating and embarrassing, especially given the importance of the event. I hope you will take this feedback seriously and work on ensuring that future orders reflect the care and professionalism your customers expect. Sincerely, Kimberly

Alright, corporate. Since you won’t answer the phone, I’ll write it here. I was in for an Instacart order. I, personally, never shop at Albertsons unless I’m paid to do so because the prices are outrageous. I pushed the liquor buttons and no one came. I will assume the liquor buttons are broken and one must notify an employee anyway. Again, I’m only there on someone else’s behalf, therefore on a timer. Your staff constantly put me in the red which goes against me and paints a bad picture. I have to constantly reach out to my customers apologizing on YOUR behalf because you’re making them wait. When I finally did flag someone down to open the liquor cabinet, your staff act like I’m inconveniencing them. Maybe if you’d adequately staffed your store, it wouldn’t be such an inconvenience for them? So I get to the lines. I’m forced to wait FIFTEEN MINUTES!!!! Only three people were in line. Only three of us had a handful of items each. Each order should’ve taken less than three minutes. But no. The lines stretched longer because your staff won’t step it up. Someone ahead of me needed a liquor item as well, which set ALL OF US back further. It is not the job of security to do the job of the staff you should’ve hired. You don’t pay them well enough and it shows. You don’t respect them enough and we, the customers, are feeling it because their disdain caused by YOU, ALBERTSONS, is taken out on us. Our time is wasted. We have things to do. GET IT TOGETHER. One of the cart guys walked in and had to help bag because NO ONE ELSE was around. That’s your fault. He didn’t do a good job so I had to complete my transaction, go off to the side, RE-BAG MY ORDER, and apologize to my customer AGAIN for your staff’s negligence. The woman who I’ve dealt with two another time walked up to me with a smile, asking if I’m re-bagging my groceries. 1) Wipe that smirk off your face. We’re all tired. We’re all underpaid. Don’t give me your time when you see I’m fixing the staff’s carelessness. 2) I said, "Yes, they were poorly bagged." I didn’t apologize. I’m grateful my customer was nice and tipped me anyway. They didn’t have to. They were understanding but they were still kept waiting. I was supposed to be in and out, and gone in under ten minutes. On a positive note: you need to give the tall, young man with the long dreads at self-checkout a raise. He’s polite to everybody, has urgency, he CARES for people, and he gives respect to all. And don’t you DARE keep him from advancing within the company and doing what he so desires to do. Don’t make him clean up the mess of your other employees, don’t cut his hours, and don’t reward him with more work. NO. PAY him what he’s worth because he’s the ONLY thing I look forward to at your store because I know I’m gonna get answers and a decent transaction time out of him.

I placed an order through the app that included two bottles of Mimosa wine. When the order was brought to my car, I assumed everything was delivered, as I’ve never had an issue before and didn’t check on the spot. After I got home, I realized the wine was missing and immediately requested a refund. The manager declined, stating the wine was delivered—taking the store clerk’s word over mine. I have no reason to lie or steal alcohol; I drink maybe once a month. It makes no sense that I would request a refund for items I supposedly received. This was an unfair assumption and poor customer service. I will not be shopping at Albertsons again. This review is to set an example. 1 star — poor judgment and lack of accountability.

Spicy chicken tenders and mini water bottles are always my favorite! Try organic balsamic and ranch dressing! Ranch not so much but the balsamic is family’s favorite

⭐️⭐️⭐️⭐️⭐️ Five-Star Review for Albertsons There’s something steady and reliable about walking into Albertsons. This place doesn’t just feel like a grocery store — it feels like a place that actually cares about the people wandering around inside it, tired from work, juggling kids, or just trying to grab dinner before the day slips away. That’s rare, and it hits you the second the doors slide open. The store is spotless in that subtle way where you don’t really notice it at first… until you remember other stores where the floors are sticky or the carts wobble like they’re running from a ghost. At Albertsons, everything is clean, organized, and easy to find. Aisles are wide enough that two carts can pass each other without a showdown, and the shelves are stocked like someone actually pays attention. The produce section deserves a whole paragraph of its own. The fruits and vegetables look fresh and bright, not sad and wrinkled like they’re begging for retirement. You can tell the employees rotate things regularly — nothing’s left to die in the back corner. The meat department is just as solid: cuts look clean, organized, and the workers back there know what they’re talking about. They don’t just shrug and guess; they actually help. And the staff… that’s the real magic here. Everybody I talked to was friendly without forcing it. You know how some stores make you feel like you’re bothering people for asking where something is? Albertsons is the opposite. They actually guide you, point you in the right direction, sometimes even walk you to the exact shelf. You feel like a person, not a task they’re trying to get rid of. Checkout is efficient every time. There’s always at least one lane open where the cashier is paying attention, not lost in their phone or acting miserable. They greet you, ring everything up smoothly, and treat you like they actually want you to come back. And self-checkout? No endless beeping, no machine yelling at you like you committed a crime just by scanning bananas. On top of all that, the deals are real deals. Not the fake "sale" tags where the price drops by like 12 cents. I mean actual savings, actual value, and a store that respects the fact that groceries aren’t cheap these days. Every time I leave Albertsons, I feel like the trip went smoother than I expected. No stress. No chaos. Just a good store run by people who know what they’re doing and treat their customers right. If every store ran like this, shopping would feel a whole lot less like a chore.

Nice big clean easy to find things very nice people to work in there always have a friendly attitude and answer all questions quickly I recommend the place !

I Ordered 50 pieces of chicken and it was not what it use to be... Some of the meat was dry, some pieces were soggy and had 0 to little seasoning...Ended up putting some seasoning on it and tossed them into the airfryer. I could've stood over my own stove and saved my bucks...