Westlake Dermatology & Cosmetic Surgery - Round Rock

I came in with a skin issue that had been bothering me for over a year and had never been fully resolved despite seeing other dermatologists. PA Eden truly went above and beyond—she took the time to listen, was incredibly thorough, and made me feel like a priority rather than just another patient. I finally felt heard and well cared for. I highly recommend her.

A genuinely horrible experience today at Westlake Dermatology with Eden. I've never had an appointment with her before for the skin checks I get every year, and she gave 0 effort to establish a patient relationship. She was rude and had horrible delivery and commentary while doing my skin check, and made me feel belittled and uncomfortable. Not only that, but after she and her assistant left the room along with my mom for me to change, the door was opened on me changing in an effort to clear the room, with ZERO knocking or alerting. This experience was incredibly violating, rushed, and rude for an appointment that was already running 25 minutes behind.

I rarely write reviews, but my experience with Westlake Dermatology Round Rock has been extremely disappointing, both medically and financially. From my very first appointment, I could tell something was off. The doctor didn’t even bother to inspect my skin. The clinic appears far more focused on cosmetic procedures like Botox and chemical peels than on diagnosing or treating genuine dermatologic conditions. When I later requested to see another provider, I was told it would be a free visit, yet I still received a bill in the mail. After multiple calls, I finally got it waived, but the frustration didn’t stop there. For five years, I kept returning, trying to get answers for a persistent, itchy scalp and rash that clearly responded to things I tried at home. Despite describing obvious infection-like symptoms, I was repeatedly misdiagnosed with "dry scalp," "rosacea," and even a neuro-itching disorder (prurigo nodularis) This neuro disorder insinuates by the Doctor Assistant EDEN was the the most frustrating because they were saying I was inflicting the rash and lesions myself by scratching! Completely opposite of anything I told them. She was just straight up NOT LISTENING. During that entire time, not once was I offered antibiotics or steroids. When I finally saw a different provider elsewhere, they were shocked and asked why those basic treatments were never tried, I could have been cured years ago. The financial side was equally unacceptable. At my most recent visit, I specifically requested a biopsy or culture and made it clear I was paying cash. Before agreeing to the procedure, I asked for the total cost and was quoted $260 for the visit, biopsy, and reading. Later, I received a surprise bill for an additional $110 because they said they "needed to run it again." I was never informed or asked for authorization. If I had known the real cost would approach $400, I would have gone elsewhere. As the director of two medical clinics, I can say confidently: this is not how ethical healthcare operates. Patients should receive transparent pricing, accurate diagnoses, and providers who actually listen and examine them, not surprise bills and superficial attention. My experience at Westlake Dermatology Round Rock was stressful, costly, and entirely avoidable. Patients with real medical skin conditions deserve compassion, competence, and honesty — not to be brushed off in favor of cosmetic profits. If you’re seeking real medical care, look elsewhere. And if you do go, get every cost in writing before you agree to anything.

Where do I even begin. I saw these people in February at the beginning of the year for a rash on my arm. I ended up having to go to another dermatologist who did a biopsy and determined I had ringworm not sure how this Dermatologist couldn’t diagnose me with that or even offer the biopsy. Now I saw them today October 30th for dermographism and all they did was tell me to take over the counter medicine as I’ve been doing and prescribed me a topical which will not be effective as the itching is on my scalp, arms, legs, face I can’t just put this topical all over my body. Also prescribed me hydroxzine for at night but told me not to take it every day as it can cause dementia. Paid $50 co pay for them to tell me what Google could have told me. Safe to say I do not recommend this place. They just come up with excuses not to treat me properly I did not appreciate the way Dr Eden spoke to me either insulting my intelligence. Will not be coming back here ever again. After all the duress I’ve been under not even offering me a refund or anything is absurd. 0/5 stars for me.

Dr. Sandoval is super caring and concerned about my Psoriasis. She has helped my condition greatly since I started seeing her. I would recommend her to anybody who may need a physician that takes action AND cares about her patients.

This office gave me permanent skin damage that I feel could have easily been prevented had they just taken a look at my medical records. On top of that, I paid a large amount for a procedure all for Westlake to come back and tell me I owe them more money. The billing department refused to answer my questions when I requested documentation. I really wish they would have treated me with more care. Luckily, I found a new office and dermatologist that takes the time to listen to my concerns.

I had a consult with Mikayla about facial lasers at the Round Rock location and could not be more impressed with her! She was knowledgeable and provided me great information! She also has the best skin on the planet so I definitely look forward to booking my laser appointment with her to see the results!