Pinnacle Dermatology - Nashville

My mom has been many times to the location in Clarksville and they have taken care of her perfectly. I’ve only been once to this location and, aside from the AI phone receptionist, it was good. They didn’t really have to do anything bc they said mine wasn’t an issue I had to deal with right then, so it was wasted money. That’s health insurance for you. The doctor seemed educated and was very nice. The place is also very clean.

I had a truly wonderful experience with Pinnacle Dermatology from the moment I walked in the door! I was greeted by the most welcoming receptionist and got the pleasure of waiting in their lovely waiting room for only a few minutes before I was called to my appointment. Kendel White, the Esthetician who took care of me was rock star amazing!!! So kind and professional. Kendel made sure I knew all the details involved with my laser procedure and unlike other dermatology offices I’ve been to that added hidden costs through my insurance company on the back end, she advised me of the cost up front which was extremely affordable. The laser process itself was so seamless. She was gentle and thoughtful making sure I wasn’t in any discomfort though-out the procedure. I highly recommend Pinnacle and will never go anywhere else for my dermatology needs!

I was called to the back before I could even complete my paperwork ( I turned it in after the visit). Both the doctor and nurse were very efficient and calming. The doctor answered all my questions and was very thorough in his examination. I feel very confident in my treatment and the staff I interacted with.

Dr Matthews was very attentive and encouraging. Her assistant Jackie was truly exceptional. Check-in was very easy and I look forward to my next appointment and the outcome. Thank you

Fast and painless. They're busy but they got me in close to my actual appointment time. They then had me back out the door in a reasonable time. The doc was direct and answered any and all questions. She was very pleasurable. I will definitely reschedule here for any future visits.

This five star review is for Dr. Carter and his team Alysha and Kayla. Dr. Carter is an excellent physician. He listens carefully and explains things clearly and effectively. He takes my concerns seriously and treats me with respect. His assistants Kayla and Alysha are compassionate, skillful, and very good at listening and taking my concerns and questions seriously. I feel they work effectively as a team to provide superior care. I'm very pleased and grateful!

I had a mixed experience at Pinnacle Dermatology. The office was efficient, and the front desk staff were very kind and welcoming. However, my appointment with the nurse practitioner felt like a box to be checked. I wasn’t asked questions or given time to discuss a minor skin concern before a diagnosis and prescription were offered. The practitioner did not even examen the area. When I tried to share more context about my skin and why I didn’t feel the medication was the best fit for me, my concerns were quickly dismissed and I was told I should "just try it". Attempts to make the visit more of a discussion didn’t seem welcomed, and I genuinely felt as though my experience with my own body was dismissed. I know many people prefer different types of care so I’m sharing this in hopes it’s helpful for others who may be looking for a more collaborative and slower-paced approach.