Plastic Surgery Associates

Dr. Renucci & the staff at PSA are phenomenal! True professionals and so honest and considerate. They will take great care of you and respond to your concerns with integrity.

I opened a bill from Plastic Surgery Associates today and was reminded of my experience with them this past April. I will start by saying that this office is probably a good fit for most people who seek plastic surgery. If you are trans, I can't recommend it. And this is the core of why I decided to write a review. If you are seeking gender affirming care, go elsewhere. To start, knowing that I was a medical patient, I wish they would have told me when scheduling that there would be a $4,000 facility fee that would not be covered by insurance. I could have saved all of us time right there and I wouldn't have proceeded with scheduling a consultation appointment. Particularly since they only do medical consultations at an extremely specific time, I believe it was 10:30 on Fridays. However, the facility fee was a surprise for later, after I had driven an hour to their office and sat through a pretty uncomfortable appointment. But the moment that really sticks out to me the most is when I sat down with Dr. Aitken and when she asked me about myself and what I was envisioning for my breast reduction, I told her that I identify as non-binary. On her notes, she wrote in quotes "non-binary". This rubbed me the wrong way, but I bit my tongue. Maybe I was reading into it too much. But her continued vaguely dismissive demeanor made me grow increasingly uncomfortable. I have a large bust that is causing me a great deal of physical pain and my primary care physician recommended I seek a reduction. I told Dr. Aitken that I wanted my breasts to be small enough to be able to go without a bra once I've healed from my surgery and she said, "I recommend everyone wear a bra after surgery because if you don't, it'll make your breasts sag." I raised my eyebrows at this because I'm no doctor but as far as I was aware, this was something that we have little to no evidence for. But she went on trying to dissuade me from getting a small cup size, saying that I would be left with large scars (told her I didn't care, she didn't seem to believe me), and that it would increase the risk of complications (I said, I understand, but surgery has risk no matter what so I may as well get what I want). She said she would "try" but she couldn't make any promises. I found this a strange statement considering how many people have their breasts removed altogether. There was also mention of maintaining my feminine shape, I wish I could remember what exactly she said, but by this time I was vaguely dissociating with my tits out as they took pictures of them for insurance purposes - something I kind of wish I had been warned about before coming, also. Then of course I sat down with billing, they told me about the fee, I said I would think about it (wanting desperately to just get out of there and not open the door for further discussion), and headed home. I got a follow up call at one point, maybe a month after the appointment, once they had reached out to my insurance and found out how much the surgery would cost. I forgot all about their office. Then I got a single bill from them in the mail, dated July 8th, with a Final Notice stamped on it. I often take a while to open my mail (obviously, it's September 5th now), because I'm working 30 hours a week and attending university full time. Unfortunately, now that I'm trying to pay it online, it's saying the information is invalid and I can only assume it's in collections. I am slow with my mail, but I put it all in my letter holder right by the door so I don't miss anything. I also wonder why I didn't get any phone calls about the bill, just the one with the insurance information about the surgery. This is a pretty facility. Everyone seems nice on the surface. The valet parking is fun. So, it gets a star for those qualities. And it's on me that I take forever to open my mail. But I don't think this is a validating space for trans people, and I'm annoyed by the fact that I received a single bill three months after the date of service and now I have to deal with it being in collections.

Dr. Aiken is truly a surgical artist. Everything turned out beyond my expectations and all the staff is warm and friendly.

Dr Aiken did my surgery 1 month ago. I booked it the day I met her- she took so much time with me- was kind reassuring and professional. The staff and surgery went great- I would recommend her . I am so happy with my results!!!!

I had a breast augmentation last fall with Dr. Atkin at Plastic Surgery Associates of Grand Rapids, and I couldn’t be happier with the entire experience. From the initial consultation to post-op care, Dr. Atkin was professional, kind, and incredibly thorough. She really took the time to listen to my goals and helped me feel confident every step of the way. The entire team at Plastic Surgery Associates was welcoming and supportive. The facility is beautiful and calming, and I always felt well cared for. My results turned out exactly how I hoped—natural, balanced, and beautifully done. Dr. Atkin is truly talented, and I’m so grateful I chose her and this practice. Highly recommend to anyone considering plastic surgery in the Grand Rapids area!

Let me preface this by saying Dr Aitken is a good surgeon who works at a bad office. My first surgery with Dr Aitken was a breast and arm lift and I am overall happy with my results. However, when scheduling a second procedure with her, I discovered the office had FORGED my signature on a financial document. They brushed the concerns off initially and then advised the staff member had been let go, but they hadn’t find any other inconsistencies. This seems inconsistent itself. I asked for a refund on my deposit as I cannot trust this office after they committed a felony. They said they refunded my original payment method despite me making them aware that credit card and account is closed. Overall I would avoid Dr Aitken while she still works at Plastic Sugery Associates, Grand Rapids. I am not leaving this review lightly, but I want potential patients to be aware that some shady stuff is happening behind the scenes.

My surgery was Dec 18th, 2024 I had an exceptional experience with Dr. Renucci and the Plastic Surgery Associates team. After years of dealing with droopy eyelids that caused discomfort and makeup challenges (eyeliner would melt off), I decided to move forward with eyelid surgery based on trusted recommendations. From the consultation to post-operative care, the process was seamless. Dr. Renucci was professional, thorough, and reassuring, and the staff was friendly and efficient. Surgery day went smoothly, and the healing process was straightforward. Within weeks, I saw life-changing results! Dr. Renucci’s expertise and attention to detail are unparalleled. I couldn’t be happier with my results and highly recommend him to anyone considering eyelid surgery. Thank you, Dr. Renucci and team, for your outstanding care! 📸The photo on the far left was taken the morning of surgery. The middle photo shows a few hours after the procedure, and the far-right photo was taken just three weeks post-surgery.