UT Southwestern Medical Center: Dermatology

Scheduled an appointment and someone called about a billing estimate. They spoke so fast I couldn't really understand the name or number and calling the number they called from led to just being cut off. Tried to call the front desk and they told me it was over 400 dollars for my appointment to just meet with the doctor. And this is with insurance. I tried to inquire further but no-one knew anything and wouldn't connect me to the finance office. Everyone I spoke to had attitude and were very rude. I told them I couldn't afford it and to cancel my appointment. The next day they were calling me about my appointment so I had to speak to 2 more people to get it canceled. Well I hope it's actually canceled. I recommend not going here.

The doctors here are all awesome and I didn’t wait much at all to be taken to a room and then the doctor came in right away so everything went very smoothly. I also made a follow up appointment.

I have great trust in UT Southwestern physicians, as many of my children’s doctors are affiliated with their network. Naturally, when I needed to consult with a dermatology specialist, I reached out to their office. Unfortunately, my experience left much to be desired. As a self-pay patient, I inquired about the cost of an initial consultation, and the response I received was vague and unhelpful. I was told the price "could be up to $400," but when I asked for confirmation or clarification, the representative admitted that she had simply been instructed to give that response without further detail. Not only did the estimated cost seem significantly higher than other offices I contacted, but the lack of confidence and knowledge from the staff member was concerning. When I asked if she could verify the price with someone else, she repeated the same scripted response. Given this interaction, I no longer feel that UT Southwestern is the best option for my care at this time. I hope they consider improving transparency and staff training for potential self-pay patients in the future.

Terrible and incompetent department. All my physicians are at UTSW and this was the first time going to dermatology. Very costly mistakes by their staff that I’m still physically dealing with due to their negligence & lack of proper follow up and communication. I would highly advise against this group.

Called to find out their office had cancelled an appointment we’d been waiting months for. The reason for the cancellation was that the provider wouldn’t be there. Never reached out to let us know. Had to find out when we called to confirm the appointment that was scheduled for a few days later. Their solution was to reschedule for a month from now. It didn’t really seem to bother them much. There are definitely better options out there. I wouldn’t recommend them to anyone. I guess it doesn’t matter when they’re not the ones in pain.

Dr. Gordon is heaven sent. She is very thorough and truly cares about her patients. Amazing bedside manner. She takes the time to explain everything and answer any and all questions you may have. Nurses are also very sweet. I am so thankful my son was able to get in with her!

I had treatment recently and want to thank my nurse, Kim. She was professional, experienced, knowledgeable, and, most of all, one of the nicest people I have met. She made a several-hour process easy and made me feel comfortable throughout. Kim and the rest of the highly qualified staff are the reason we chose UTSW for our medical needs. 100% will continue to return.