John Muir Health/UCSF Health Berkeley Outpatient Center

UCSF Laboratory at the Berkeley Cancer Center highly recommended. Dealing with health challenges is never easy, but the phlebotomy team here makes every visit significantly better. A special thank you to Michelle and Lee, who are absolute standouts. They are not only incredibly skilled and efficient but also bring a level of genuine kindness and calm to the room that is hard to find. They make the process quick and painless every single time. The entire phlebotomist team is professional, compassionate, and truly dedicated to patient care. If you have to have labs done, this is the best team to see. Thank you all for the wonderful work you do!

I’ve been a patient here for years but just recently transitioned my care after a terrible experience with multiple staff. I used to love this place and recommended it to many new friends moving into town looking to establish care in a new community. From my experience with the front desk to the PCP to the blood test at LabCorps, I was consistently met with short, rude, and unprofessional exchanges. During my physical exam, I wasn’t provided with any background, context, let alone comfort with what to expect that day. I had to proactively ask questions to get a clear understanding and even then, was met with responses in a tone like I should already know these things. This made me afraid to ask more questions even though I felt I had a lot riding on this appointment to learn more about my overall health. As I was getting my blood work done, I prefaced that I tend to experience anxiety with needles. Something I’ve grown accustomed to doing anytime before a blood draw and am usually met with empathy and ways to remain calm. Here? The person doing my blood draw told me I was acting like a kid by the end of the procedure. I was so appalled by my experience that I didn’t have it in me to advocate for myself, I just wanted to get out of there 🙁 Never a good sign from a place you’re going to for care and wellbeing…

The only reason I continue coming here is for the UCSF specialty clinics and the urgent care, though the urgent care is usually a waste of time. The number of times I've had my appointments cancelled at the last minute without any explanation, after waiting for months to be seen, is ridiculous. They call a week or less before an appointment to cancel, say the doctor won't be in, and then want to reschedule soonest appointment, which is always several more months away. What's the point of an appointment if they figure they can cancel it any time? When doing so, the onus should be on the provider to find a new appointment within no more than a week or so from the original appointment, not make the patient jump through hoops and place them at the back of the line to start all over again! While there are some good doctors with JM, most of the PCPs here have been a joke, they have failed to obtain my records from other facilities despite numerous inquiries, and as a result, they have wanted to set up unnecessary duplicative diagnostics and not known my history, which has led to incorrect assumptions on the part of the doctors. Total waste of time and energy. And don't even get me started on the parking situation. Good luck getting in and out of that parking lot without scraping the side of your car. And once in, good luck trying to find a space. You have to drive around the lot over and over, competing with the gym customers for the occasional open spot. Total crap.

from the moment i arrived, the staff was exceptionally professional and welcoming. there was no waiting time—i was seen immediately, which is rare and greatly appreciated. the entire process was smooth and efficient, and i received my results right away, providing peace of mind. it’s clear that patient care and prompt service are top priorities here. i highly recommend this facility to anyone in need of imaging services.

The check in, wait time, the actual test, were all fast and professional. A minor point is that on my intake form I volunteered to participate in a study that required a sample but no sample was taken for it. I forgot until later too. The main testing process was executed pretty flawlessly by the 3 staffers I saw ( check in, test support staff, diagnostic technician). This imaging facility has more openings than most in the network so I got a required test done at a convenient time.

Best PETscan expedience I’ve ever had. Technicians were friendly, helpful, caring and professional. IV placement was painless! I will definitely recommend UCSF to ALL.

Dr Abe and staff were very professional and still have empathy in this modern age. We traveled for 2 days to see her after our local Cancer Center gave us the run around for 8 months!