Atlanta Center of Dermatology

I went to this office last year. I had seen the previous providers prior to the owners retirement. I liked them. However, the new provider is not very pleasant at all. Additionally, I OVER paid per my insurance. The office owes ME 130.00 as a refund. I have called the office 5 times and left messages. I also called their billing company 5 times. I have spoken to someone at the billing company. They confirmed the 130 was owed. They too have tired contacting the office. Over a year later and no returned calls or refunds. They haven't even responded to their own billing company. I'll ask the BBB for help next.

My experience at this dermatology clinic was far from satisfactory, and I have no intention of returning. The location appears neglected and needs significant improvements, both inside and out. It’s not a place where one would want to undergo any medical procedures. The customer service was abysmal, and Dr. Taliaferro, who performed the biopsy, was not a pleasant experience. Her attitude, presence, and overall demeanor seemed to revolve around money. She lied to me about certain aspects of the process and failed to inform me about my insurance coverage and results. It’s disheartening to see a lack of customer service, respect, and ethical behavior. It seems like the clinic operates solely on a scam-like basis, prioritizing profit over the well-being of its patients. The staff seemed unaware of the specific insurance details and the co-payment amount of $60, which added to the frustration. I strongly advise against visiting this clinic and recommend seeking better services elsewhere. I will be going to a different place that prioritizes kindness, respect, and excellent service, regardless of the cost.

I was sent here by the VA (veterans affairs). Had a good experience with all staff members at first besides them not knowing how to bill my insurance and telling me I had to pay 60 dollars out of pocket before leaving. When it came time for a refill on my prescription, I was told to call back and they will send it over to the VA so I could start getting it refilled through their program since I am 100% disabled. Well, this month was the month, and there's no one to help me. I called on a mid-may at around 12 and was told they were actually closed, I said that's fine I'll call back Monday, the woman working insisted 3 times that I give my info her so she could write it down for her staff when they come in. Around 3:20, I get a call back saying she's been trying to get it into the system and has been on hold for almost an hour and would like to go home. (Idk why she stuck around to do something she didn't have to and then complain to me). Once again, I say it's fine etc etc, I have a week before my meds run out, and once again she insisted to keep the conversation going, the person she was on hold with picked up the phone and for the tenth time I give her info that I have to contact the VA to send it over. She proceeds to talk over me multiple times and talk down to me,THEN says to the lady on the other line (we were both on speaker with her) huffing and puffing about how these patients don't understand etc etc. After all this, I still keep my mouth shut because I need my meds... It's been 2 weeks since she said she faxed them over, and I have not received anything, and the VA never got a fax.. every time I call now no one picks up (especially if it's within an hour or so before closing). How are you going to service veterans and not know how to use their program/insurance? Guess the only step is to report them to Veterans Affairs to have them discontinued as a community care facility. (Since two weeks of calling hasn't worked)

I used to go to this practice when it was Dr. D'Hue & decided to bring my daughter. I will say that Dr. Taliaferro was great once I got back to see her. But the woman who works the front desk was rude and dismissive. She talks over you & if you try to ask question for clarity she talks over you & then says she's done talking. I canceled follow up appt because of another rude interaction with the woman at the front desk. I liked the doctor, but the unprofessionalism of the front desk staff is just a turn off to me. I'll just find another dermatologist where the experience is good from beginning to end.

Dr Taliaferro is very kind and competent, has only owned this practice for a short time and it’s in good hands with her. I see a lot of bad reviews about the service but in my experience it was good, everyone was respectful. The world needs more of these small practices in underserved areas. Don’t be too concerned with older reviews which may not reflect the current state.

Went in for an appointment today that I waited weeks for. Gave my insurance information at the time I made appointment. Got to the office and I’m informed that they don’t take my insurance and that the visit is $175. I asked if I could pay $75 and be billed the rest since I was only supposed to pay $30, I wasn’t informed ahead of time, and I’d taken off work; they answered no. When the doctor’s office makes a mistake, they should do everything to insure they make it right. I try to patronize black businesses at all times but this is ridiculous.

I am a patient who pays out of pocket and this was my first dermatology experience. have been seeing Dr. Weaver for a little while now. I have seen no progress in my treatment and her recommendations and treatment plans are very minimal. Almost like they do the most they can to make you have to return and slow down your recovery process. Dr is also very biased, I have never felt comfortable explaining myself to her as she is very sarcastic and dismissive. I have since been seeing Dr. Buchi @ Avail dermatology. As a patient who pays out of pocket I was not quite sure if the service I was getting from ACD was typical or not, however switching dermatologists has shown be a HUGE difference starting from atmosphere, to treatment services. Please go elsewhere where you and your money is valued.