Dale City Smiles

Dale City Smiles is the place to go. I have been avoiding getting work done on my teeth for sometime due to a bad experience/insecurity of my teeth. Dale City Smiles has completely changed all of this for the positive. The staff are incredibly cordial/understanding, the facilities are immaculate, and the work they do has been amazing. Love this place.

The staff at Dale City Smiles completely shifted my experience getting a cleaning with my fussy one year old present. While in the waiting area, my toddler started to get antsy. So I went to the front desk staff to reschedule. She replied, "Why reschedule? You're already here and we'll help you with your baby. He'll be fine." I felt reassured though I was thinking, my child would probably refuse and protest. As I walked back to my seat, Khatira called me back. In short, Khatira is knowledgable, intentional, gentle and thoughtful. She taught me a lot, praised my dental health and gave me the best cleaning I've every had. I appreciate her listening, helping and telling me what to do going forward as I navigate life post-invisalign and care for my smile with a retainer. Abi and Santana came to my aid and entertained my son right away. Their games and squishy with teeth were no match the entertainment I brought him. He loved brushing the toy teeth and playing with the staff. No fussiness, all smiles. And eventually a short nap, yay! Dr. Do, Mely and Valerie are also consistently attentive, friendly and helpful. Lastly, Santana and Khatira have done a fantastic job on my 7 year old's teeth with cleanings and sealants. He loves seeing Santana since she's worked with him the longest. Thanks Dale City Smiles. Seriously. You made my life and my experience as a mom so much easier. I appreciate you all going out of your way to help make my cleaning experience smooth and playing with my little one. It's good to know that if I need to come in and do not have childcare, Dale City Smiles offers a supportive environment, welcoming and accommodating to toddlers.

I filled out all of the required paperwork and provided my insurance information before my appointment, so I assumed everything was confirmed. Unfortunately, when I arrived, I was told the office was out of my insurance network. This should have been addressed prior to scheduling or at least before I came in. It feels like a lack of communication and consideration for patients’ time. Because of this experience, I’ll be using another practice moving forward. I encourage the office to verify insurance coverage beforehand to avoid putting others in this situation.

Dentist and hygienists there were fantastic. They see you quickly and ensure that your experience is comfortable. Staff is friendly and personable. Only complaint is that billing underestimates the amount my insurance company is going to pick up and requires me to pay more than I have to up front. They don’t let me wait for my explanation of benefits in the mail. Consequently, I’m constantly working with a credit and the amount I will owe (or the amount they owe me) is always confusing. For this reason I gave 4 stars instead of 5.

I made my first emergency appointment in August 2025, and went back in November for follow up. Both times the entire staff was very caring professional and extremely helpful. I am happy and telling my colleagues and friends about Dale City Smiles. Thank you all.

My experience at Dale City Smiles was a 10/10! The space was clean and modern, the staff was kind and helpful, the cleaning and exams were thorough! I love going to the dentist - crazy, right? So, I have been to my fair share of offices. I have never had such a great experience! I will sing this places praises loud and proud!

Khatira is awesome. She took good care of our family. My husband is not a fun of visiting the dentist but she made him comfortable. On top she does excellent job. I recommend her to the world. Shut out to Alice too. You guys are just good with people.